Front Office Agent - OVN

Loews Hotels & Co; Coral Gables (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits & 401(k)

Paid time off & holidays

Tuition reimbursement

Team Member rates

Job summary

Loews Coral Gables Hotel is seeking a Front Office Agent to create memorable first impressions from check-in to check-out. You will blend professionalism with warm hospitality in a fast-paced environment.

Requirements include at least 1 year of guest service experience, familiarity with Opera PMS if possible, and the ability to stand for long periods. Weekend/evening availability may be required; Loews supports growth and belonging with strong benefits.

Qualifications

• Minimum of 1 year guest service experience in hotel hospitality preferred.
• Experience with Opera System is preferred.
• Ability to stand and walk for long periods of time.
• Weekend/evening availability may be required.

Responsibilities

• Greet and register guests with warmth and professionalism.
• Assign rooms meeting guest preferences and requests.
• Obtain and verify credit and payment information per hotel policy.
• Promote hotel services, amenities and local attractions.
• Respond to guest inquiries and resolve issues promptly and effectively.
• Perform check-out procedures and handle cash transactions accurately.
• Monitor cleanliness and appearance of Front Desk and lobby area.
• Handle emergencies with professionalism, prioritizing safety.
• Maintain regular attendance as per standards.
• Work varying schedules to reflect business needs.
• Attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Skills

Guest service

Communication

Problem solving

Team player

Attention to detail

Tools

Opera System

Job description

Loews Coral Gables Hotel offers careers at a AAA Four-Diamond property in the heart of The Plaza Coral Gables. Team members support 242 guestrooms, four dining outlets, a spa, fitness center, rooftop pool, and 30,000 square feet of indoor/outdoor event space near Miracle Mile.Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.What We Offer:Competitive health & wellness benefits, 401(k) & company matchPaid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet BereavementTraining & Development opportunities, career growthTuition ReimbursementPet InsuranceTeam Member Hotel Rates, other discounts, perks and moreSubsidized Parking RatesComplimentary meals in Team Member Café while workingBenefits are subject to eligibility and may vary by positionWhat We're Looking For:A warm and welcoming Front Office Agent who will be the face of Loews Hotels, creating memorable first impressions and delivering exceptional guest experiences from check-in to check-out. In this role, you'll combine professionalism with genuine hospitality, ensuring every guest feels valued and cared for. You'll thrive in a fast-paced environment where attention to detail and a proactive approach make all the difference.Who You Are:Guest Experience Champion: You have a passion for hospitality and take pride in anticipating and exceeding guest needs.Clear Communicator: You excel in verbal and written communication, engaging guests and team members with clarity and professionalism.Proactive Problem Solver: You approach challenges with confidence and creativity, ensuring smooth operations and satisfied guests.Adaptable Team Player: You embrace change and work collaboratively, supporting your team and other departments to achieve shared goals.Detail-Oriented Professional: You maintain accuracy and efficiency in every task, from handling payments to managing guest inquiries.Veterans and military spouses encouraged to apply.What You'll Do:Greet and register guests with warmth and professionalism, ensuring a seamless arrival experience.Assign rooms that meet guest preferences and special requests.Obtain and verify credit and payment information in accordance with hotel policies.Promote hotel services, amenities, and local attractions to enhance the guest experience.Respond to guest inquiries and resolve issues promptly and effectively.Maintain knowledge of upcoming events, group bookings, and banquet orders.Perform check-out procedures and handle cash transactions accurately.Monitor and maintain the cleanliness and appearance of the Front Desk and lobby area.Handle emergencies with professionalism, prioritizing guest and team member safety.Regular attendance in conformance with standards.May be required to work varying schedules to reflect business needs.Required to attend all mandatory training sessions and meetings.Perform other duties as assigned.Your Qualifications Include:Minimum of one (1) year guest service experience in hotel hospitality preferred.Experience with previous Property Management System, preferred Opera System.Ability to stand and walk for long periods of time required.Ability to work weekends, evening, holidays as necessary/required.Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.