Front Office Supervisor- Overnight

Loews Hotels & Co; Coral Gables (FL); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Team Member Hotel Rates

Discounts and perks

Job summary

Loews Coral Gables Hotel is seeking a Front Office Supervisor to lead our guest services team and uphold our standard of exceptional hospitality. You will champion service excellence, inspire your team, and ensure every guest interaction reflects Loews commitment to memorable experiences.

You will oversee daily Front Office operations, mentor staff, monitor guest feedback, and coordinate with housekeeping to meet guest preferences.

Qualifications

• Minimum two years guest service experience in hotel hospitality preferred.
• Minimum one-year guest service leadership role preferred.
• Experience with Opera Property Management System preferred.
• Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred.

Responsibilities

• Oversee daily operations of the Front Office team, ensuring smooth and efficient service delivery.
• Lead, mentor, and develop team members to achieve high performance and uphold Loews service standards.
• Monitor guest feedback, resolve concerns promptly, and implement strategies to enhance satisfaction and loyalty.
• Coordinate room assignments and collaborate with housekeeping to meet guest preferences.
• Design and deliver training programs that elevate team skills and operational excellence.
• Serve as the primary point of contact for internal and external inquiries.
• Conduct audits, maintain accurate financial records, and analyze performance metrics.
• Prepare operational and guest experience reports for management review.
• Partner on initiatives to promote hotel services and improve efficiency.
• Handle emergencies with professionalism, ensuring guest and team safety.

Skills

Leadership

Guest service

Communication

Problem solving

Multitasking

Tools

Opera System

Job description

Loews Coral Gables Hotel offers careers at a AAA Four-Diamond property in the heart of The Plaza Coral Gables. Team members support 242 guestrooms, four dining outlets, a spa, fitness center, rooftop pool, and 30,000 square feet of indoor/outdoor event space near Miracle Mile.Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.What We Offer:Competitive health & wellness benefits, 401(k) & company matchPaid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet BereavementTraining & Development opportunities, career growthTuition ReimbursementPet InsuranceTeam Member Hotel Rates, other discounts, perks and moreWhat We're Looking For:A passionate and driven Front Office Supervisor who will lead our guest services team with confidence and care. In this role, you'll be the heartbeat of the front desk-ensuring every interaction reflects Loews Hotels' commitment to exceptional hospitality. You'll champion service excellence, inspire your team, and create experiences that leave lasting impressions.Who You Are:Natural Leader: You motivate and empower others, fostering a culture of collaboration and positivityGuest Experience Champion: You anticipate needs and go above and beyond to deliver unforgettable staysClear Communicator: You engage guests and team members with professionalism and warmthProactive Problem Solver: You thrive under pressure, making smart decisions quickly and effectivelyOrganized Multitasker: You manage priorities seamlessly in a fast-paced environmentVeterans and military spouses are encouraged to applyWhat You'll Do:Oversee daily operations of the Front Office team, ensuring smooth and efficient service deliveryLead, mentor, and develop team members to achieve high performance and uphold Loews service standardsMonitor guest feedback, resolve concerns promptly, and implement strategies to enhance satisfaction and loyaltyCoordinate room assignments and collaborate with housekeeping to meet guest preferencesDesign and deliver training programs that elevate team skills and operational excellenceServe as the primary point of contact for internal and external inquiriesConduct audits, maintain accurate financial records, and analyze performance metricsPrepare operational and guest experience reports for management reviewPartner on initiatives to promote hotel services and improve efficiencyHandle emergencies with professionalism, ensuring guest and team safetyRegular attendance in conformance with standardsMay be required to work varying schedules to reflect business needsRequired to attend all mandatory training sessions and meetingsPerform other duties as assignedYour Qualifications Include:Minimum of two years guest service experience in hotel hospitality preferredMinimum one-year guest service leadership role preferredExperience with previous Property Management System, preferred Opera SystemKnowledge of budgeting, forecasting, and financial analysis in a hotel setting preferredAbility to stand for long periods of time requiredWho You'll Supervise:Front Desk TeamGuest Services TeamLoews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.