Leadership Development Program – Rooms Trainee

Loews Hotels & Co; Miami Beach (FL); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off (Sick, Vacation, Holiday

Paid Bereavement

Paid Pet Bereavement

Tuition reimbursement

Team member hotel rates

Complimentary meals

Job summary

Loews Hotels & Co invites recent hospitality program graduates to join its Leadership Development Program in Miami Beach. This intensive, 12-month rotation across the Rooms division develops leadership, communication, and guest service skills in a fast-paced hospitality environment.

Participants engage in hands-on rotations in Housekeeping, Reservations, Front Office, and more, while attending workshops and mentorship sessions designed to elevate to supervisory roles within the company.

Qualifications

• College senior or recent graduate of a hospitality program.
• Willingness to relocate, depending on program offerings.

Responsibilities

• Rotate through the rooms division areas for about 6 months.
• Attend workshops and training sessions on leadership and management.
• Work with managers and division leaders to gain insights and practical knowledge.
• Ensure exceptional guest service and address guest needs.
• Progress through the program to supervisory responsibilities.

Skills

Leadership

Communication

Problem-solving

Multitasking

Education

Hospitality program graduate

Job description

Loews Miami Beach Hotel offers careers at a reimagined oceanfront resort in South Beach. Team members support 790 renovated guestrooms and suites, direct beach access, an oceanfront pool deck, Sea Spa, six restaurants and lounges, and more than 65,000 square feet of meeting space.Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.What We Offer:Competitive health & wellness benefits, 401(k) & company matchPaid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet BereavementTraining & Development opportunities, career growthTuition ReimbursementPet InsuranceComplimentary meals in Team Member Café while workingTeam Member Hotel Rates, other discounts, perks and moreBenefits are subject to eligibility and may vary by positionWho We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.What We Offer:Competitive health & wellness benefits, 401(k) & company matchPaid Sick Days, Vacation, and Holidays, Paid BereavementPet Insurance and Paid Pet BereavementTraining & Development opportunities, career growthTuition ReimbursementTeam Member Hotel Rates, other discounts, perks and moreMany of our Leadership positions are bonus eligibleWhat We're Looking For:Loews Leadership Development Program is designed to prepare graduates of accredited hospitality programs for their first leadership roles in hospitality. This specific role is an intensive, structured training program will take place over 12 months within the Rooms division. At the conclusion of the program, participants will be prepared with the necessary leadership skills and knowledge to advance into a leadership role within the company.Who You Are:Passionate about hospitality, specifically in the rooms sector.Eagerness to learn and improve leadership, communication and problem-solving skills.Ability to multitask and thrive in a fast-paced environment.Enthusiasm for the hospitality industry, a commitment to excellence, and a passion for delivering outstanding guest experiences.Acknowledgement of the Loews Hotels brand principles and adherence to the brand service promise.What You'll Do:Develop intricate knowledge of different areas of the rooms division by participating in rotations in the following areas for approximately 6 months:Housekeeping and LaundryReservationsSecurityEngineeringRecreationGuest Services and Star ServiceValetFront OfficeLearn operational procedures, best practices, and departmental functions through direct involvement and observations during rotations.Attend workshops and training sessions focused on leadership and management.Work closely with managers and division leaders to gain insights and practical knowledge about leadership and decision-making.Ensure exceptional guest service by understanding and addressing guest needs and concerns.Implement and uphold company standards for guest satisfaction and service quality.Assess and reflect on personal performance and progress with mentor feedback regularly.Collaborate with all Loews Hotels team members and contribute to a positive work environment, while fostering effective communication and teamwork.Progression through the program, with the end result of heightened supervisory and leadership responsibilities.Your Experience Includes:College senior or recent college graduate of a hospitality program.Motivation to combine formal education and knowledge gained within the program.Willingness to relocate, depending on program offerings.Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.