Front Desk Associate

Talentify; Des Moines (IA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Wellness resources

Job summary

Genesis Health Clubs is seeking a Front Desk Associate to manage day-to-day operations, check-ins and member interactions at our Des Moines location. The role focuses on delivering outstanding customer service, promoting club amenities, and maintaining a welcoming environment.

The position requires weekend/evening/holiday availability and CPR certification (or within 60 days). Candidates should be team players with cash handling experience and a professional, friendly demeanor.

Qualifications

• Customer service abilities essential for daily interactions with guests and members.
• Experience handling cash and processing payments is required.
• Strong communication skills and friendly phone etiquette are expected.
• CPR certification or ability to obtain within 60 days of start date is required.

Responsibilities

• Executes procedures as outlined by front desk manual.
• Answer phones, take messages and transfer calls.
• Knowledgeable of Club amenities and surroundings.
• Communicates kindly and sincerely using members name.
• Attends all staff and club meetings and events.
• Establish and maintain professional relationships with members and staff.
• Ensures front desk is clean, maintained and organized at all times.
• Ability to respond quickly and appropriately to emergency situations.

Skills

Customer service

Cash handling

Telephone etiquette

Communication

Education

CPR certification

Job description

Benefits:

• Competitive salary
• Employee discounts
• Wellness resources

This position will be responsible for the day-to-day operations of the Front Desk including, the processing of guest check ins, member retention and maintaining quality customer service.

Duties and Responsibilities:

• Executes procedures as outlined by front desk manual
• Answer phones, take messages and transfer calls
• Knowledgeable of Clubs amenities and surroundings
• Communicates kindly and sincerely using members name
• Attends all staff and club meetings and events
• Establish and maintain professional relationships with members and staff
• Ensures front desk is clean, maintained and organized at all times
• Ability to respond quickly and appropriately to emergency situations

Expectations:

• Present a professional demeanor at all times when representing the Genesis Health Clubs
• Provide input in developing strategies to support club goals and objectives
• Ability to respond to common inquiries or complaints from members

Job Requirements:

• Available to work weekends and evenings and holidays
• Must hold current CPR certification or obtain within 60 days of start date
• Ability to work well with others
• Experience in cash handling and credit cards
• Customer service abilities

Physical Requirements:

• Ability to stand for long periods of time
• Ability to lift up to 35 pounds
• Ability to communicate with guests and other associates, including reading, writing and speaking