Operations Manager

Genesis Health Clubs; Kansas City (MO); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Paid time off

Vision insurance

Job summary

A leading fitness organization in Kansas City seeks an Operations Manager to oversee day-to-day operations of the Front Desk and Kids Club. Responsibilities include hiring, scheduling, and ensuring high-quality customer service. This role requires strong management skills and the ability to maintain professional relationships with both members and staff. Candidates should have experience in customer service and cash handling, and be available to work flexible hours.

Qualifications

• 1-2 years’ experience in a customer service function.
• Available to work weekends, evenings, and holidays.
• Experience in cash handling and credit cards.

Responsibilities

• Manage club operations including front desk and Kids Club.
• Ensure timely completion of documentation and reporting.
• Drive revenue through retail sales.

Skills

Customer service

Cash handling

Team management

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Position: Operations Manager

Reports to: Club Manager

Employee Type: Full Time

Job Summary:

This position will be responsible for the day-to-day operations of the Front Desk and Kids Club including hiring, recruiting, scheduling and training new Front Desk and Kids Club employees. This includes, but is not limited to, the processing of guest check ins, member retention, maintain member accounts and upholding quality customer service.

Duties and Responsibilities:

• Manage club follow ups to ensure members are not past due and current
• Executes procedures as outlined by front desk and kids club manuals
• Assist Club Manager with all club operations as needed
• Responsible for daily register deposits
• Maintains office supply order
• Responsible for desk inventory
• Responsible for submitting product orders
• Attends all staff and club meetings and events
• Establish and maintain professional relationships with members and staff
• Ensures that all required documentation (daily reports, checklists, etc.) are completed in a timely manner.
• Ensures front desk is clean, maintained and organized at all times
• Ability to respond quickly and appropriately to emergency situations
• Drive revenue inside the club with retail (supplements, shake sales, apparel, tanning)

Expectations:

• Present a professional demeanor at all times when representing the Genesis Health Clubs
• Provide input in developing strategies to support club goals and objectives
• Develop and build a team atmosphere among staff and departments
• Ability to respond to common inquiries or complaints from members
• Attend all social functions within the club
• Participate in group classes and regular exercise

Job Requirements:

• Available to work weekends and evenings and holidays
• Ability to work well with others
• Experience in cash handling and credit cards
• 1-2 Years’ experience in customer service function

Physical Requirements:

• Ability to stand for long periods of time
• Ability to lift up to 45 pounds
• Ability to communicate with guests and other associates, including reading, writing and speaking