Front Desk & Mail Services Associate

spsnorthamerica; Chattanooga (TN); On-site; USD 32,000 - 46,000; Full time

Job summary

SPS North America is seeking a Client Services Associate to support the office and mail services, including processing inbound/outbound mail, shipping, stocking supplies, and assisting as front-of-office coverage. You will help ensure printers and copiers function properly and support a clean, organized client service center.

Responsibilities include delivering excellent customer service, coordinating deliveries, and maintaining relationship with employees and teams, while performing light

Qualifications

• High School Diploma (or equivalent) required.
• 1+ years prior work experience preferred.
• Ability to work assigned hours determined by manager.
• Excellent organizational and time management skills.
• Analytical abilities and aptitude in problem-solving.
• Superb written and verbal communication skills.
• Current knowledge or ability to learn computer-based systems required for functions of position.

Responsibilities

• Provide 5-star customer service to all employees (in all forms of communication).
• Receive inbound mail/packages and sort into chain of custody software.
• Manage outgoing mail/package transactions.
• Perform duties related to shipping and receiving of materials.
• Notify employees on receipt of inbound deliveries.
• Distribute mail/packages to company personnel.
• Act as point of contact for mail/package inquiries.
• Operate and maintain multifunction devices (replenish toner/paper).
• Submit work orders for requests.
• Service and replenish the pantry, conference, kitchen, and meeting areas.
• Set up meeting and conference rooms as needed.
• Assist with building occupant moves within facilities.
• Perform light maintenance and cleaning duties.
• Maintain neat and orderly Business Service Center area.
• Monitor and replenish office supplies.

Skills

Customer service

Communication

Organization

Multitasking

Shipping/Receiving

Office software

Education

High School Diploma or equivalent

Tools

MS Office Suite

Job description

SPS North America is seeking a Client Services Associate to support the office and mail services, including processing inbound/outbound mail, shipping, stocking supplies, and assisting as front-of-office coverage. You will help ensure printers and copiers function properly and support a clean, organized client service center.

Responsibilities include delivering excellent customer service, coordinating deliveries, and maintaining relationship with employees and teams, while performing light