Front Desk Leader: Pet Care & Growth Tracks

Petparadiseresort

Odessa (FL)

On-site

USD 22,000 - 29,000

Full time

14 days+
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Benefits offered by this job

Advancement opportunities
Leadership Academy
Dog Training Scholarship
Grooming Scholarship
Pet Day Camp
Pet Boarding
DailyPay
Vet/Grooming Discounts
Adoption assistance
Fitness reimbursement
PTO
401(k) match
Health insurance
EAP

Job summary

Pet Paradise is seeking a Front Desk Supervisor with leadership and strong customer service experience to guide our front desk team and maintain guest satisfaction at our Odessa, FL location.

Starting at $16.50 per hour with $0.50 raises at 6 months and on the annual anniversary; enjoy advancement via leadership academies, pet care training scholarships, comprehensive benefits, flexible scheduling, paid time off, 401(k) with company match, and discount services.

Qualifications

  • Two years or more in a customer service role (Customer Service, Call Center, Receptionist) highly preferred
  • Prior supervisory experience highly preferred
  • Strong organizational, cash management, and sales skills
  • Exceptional communication and interpersonal skills
  • Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times
  • Valid driver’s license and ability to pass criminal background check

Responsibilities

  • Providing direct supervision of our Front Desk Associates including leading, training, and coaching associates based on company standards, policies, and guidelines
  • Assisting the management team with training employees, assigning and directing work, coaching, and conducting employee performance reviews
  • Reporting and documenting any potential hazards or behavioral problems involving guests or employees to the management team
  • Assisting with Front Desk functions when needed including processing check-ins and check-outs, answering incoming phone calls, deescalating customer service issues, and maintaining cleanliness of the lobby during operating hours
  • Responsible for assisting new and existing team members in completing their required LMS courses and training guides
  • Performing additional duties as required by the management team

Skills

Leadership
Customer service

Education

High school diploma or GED

Job description

Pet Paradise is seeking a Front Desk Supervisor with leadership and strong customer service experience to guide our front desk team and maintain guest satisfaction at our Odessa, FL location.

Starting at $16.50 per hour with $0.50 raises at 6 months and on the annual anniversary; enjoy advancement via leadership academies, pet care training scholarships, comprehensive benefits, flexible scheduling, paid time off, 401(k) with company match, and discount services.

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