Front Desk Leader: Pet Care & Growth Tracks

Petparadiseresort; Odessa (FL); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Advancement opportunities

Leadership Academy

Dog Training Scholarship

Grooming Scholarship

Pet Day Camp

Pet Boarding

DailyPay

Vet/Grooming Discounts

Adoption assistance

Fitness reimbursement

PTO

401(k) match

Health insurance

EAP

Job summary

Pet Paradise is seeking a Front Desk Supervisor with leadership and strong customer service experience to guide our front desk team and maintain guest satisfaction at our Odessa, FL location.

Starting at $16.50 per hour with $0.50 raises at 6 months and on the annual anniversary; enjoy advancement via leadership academies, pet care training scholarships, comprehensive benefits, flexible scheduling, paid time off, 401(k) with company match, and discount services.

Qualifications

• Two years or more in a customer service role (Customer Service, Call Center, Receptionist) highly preferred
• Prior supervisory experience highly preferred
• Strong organizational, cash management, and sales skills
• Exceptional communication and interpersonal skills
• Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times
• Valid driver’s license and ability to pass criminal background check

Responsibilities

• Providing direct supervision of our Front Desk Associates including leading, training, and coaching associates based on company standards, policies, and guidelines
• Assisting the management team with training employees, assigning and directing work, coaching, and conducting employee performance reviews
• Reporting and documenting any potential hazards or behavioral problems involving guests or employees to the management team
• Assisting with Front Desk functions when needed including processing check-ins and check-outs, answering incoming phone calls, deescalating customer service issues, and maintaining cleanliness of the lobby during operating hours
• Responsible for assisting new and existing team members in completing their required LMS courses and training guides
• Performing additional duties as required by the management team

Skills

Leadership

Customer service

Education

High school diploma or GED

Job description

Pet Paradise is seeking a Front Desk Supervisor with leadership and strong customer service experience to guide our front desk team and maintain guest satisfaction at our Odessa, FL location.

Starting at $16.50 per hour with $0.50 raises at 6 months and on the annual anniversary; enjoy advancement via leadership academies, pet care training scholarships, comprehensive benefits, flexible scheduling, paid time off, 401(k) with company match, and discount services.