Front Desk Supervisor: Lead & Grow in Pet Care

Pet Paradise

Delaware

On-site

USD 23,000 - 25,000

Full time

10 days ago
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Benefits offered by this job

Advancement opportunities
Unleashed Leadership Academy
Dog Training Academy scholarship
Grooming Academy scholarship
Complimentary Pet Day Camp
Pet boarding discounts
DailyPay
Discounted veterinary care
Dog/Cat adoption assistance
Fitness reimbursement
Paid time off
401(k) with company match
Health, dental, vision insurance
Employee Assistance Program

Job summary

Pet Paradise is seeking a Front Desk Supervisor with strong customer service and leadership experience. The starting rate is $16.50/hour with a $0.50 raise at 6 months and another $0.50 raise on the annual anniversary date.

The role offers extensive advancement opportunities through the Unleashed Leadership Academy, Dog Training Academy, Grooming Academy, and other company-paid training programs. Employees enjoy perks like Pet Day Camp, boarding discounts, DailyPay, insurance, and a 401(k) with

Qualifications

  • Two years or more in a customer service role (Customer Service, Call Center, Receptionist) highly preferred.
  • Prior supervisory experience highly preferred.
  • Strong organizational, cash management, and sales skills.
  • Comfortable leading by example, including ‘hands-on’ task management.
  • Comfortable around dogs of all sizes and able to lift up to 60 lbs.
  • Exceptional communication and interpersonal skills.
  • Flexibility to work in shifts including days, nights, weekends, holidays, and peak times.
  • Valid driver’s license and ability to pass criminal background check.

Responsibilities

  • Provide direct supervision of Front Desk Associates including training, coaching, and adherence to company standards.
  • Assist management with training, directing work, and performance reviews.
  • Report hazards or behavioral issues to management.
  • Assist Front Desk functions including check-ins/outs, phone calls, de-escalation, and lobby cleanliness.
  • Support onboarding LMS courses and training guides for team members.
  • Perform additional duties as assigned by management.

Skills

Customer service
Leadership
Supervisory experience
Communication
Team coaching
Flexibility

Education

High school diploma or GED

Job description

Pet Paradise is seeking a Front Desk Supervisor with strong customer service and leadership experience. The starting rate is $16.50/hour with a $0.50 raise at 6 months and another $0.50 raise on the annual anniversary date.

The role offers extensive advancement opportunities through the Unleashed Leadership Academy, Dog Training Academy, Grooming Academy, and other company-paid training programs. Employees enjoy perks like Pet Day Camp, boarding discounts, DailyPay, insurance, and a 401(k) with

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