Front Desk Supervisor: Lead & Grow in Pet Care

Pet Paradise; Delaware; On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Advancement opportunities

Unleashed Leadership Academy

Dog Training Academy scholarship

Grooming Academy scholarship

Complimentary Pet Day Camp

Pet boarding discounts

DailyPay

Discounted veterinary care

Dog/Cat adoption assistance

Fitness reimbursement

Paid time off

401(k) with company match

Health, dental, vision insurance

Employee Assistance Program

Job summary

Pet Paradise is seeking a Front Desk Supervisor with strong customer service and leadership experience. The starting rate is $16.50/hour with a $0.50 raise at 6 months and another $0.50 raise on the annual anniversary date.

The role offers extensive advancement opportunities through the Unleashed Leadership Academy, Dog Training Academy, Grooming Academy, and other company-paid training programs. Employees enjoy perks like Pet Day Camp, boarding discounts, DailyPay, insurance, and a 401(k) with

Qualifications

• Two years or more in a customer service role (Customer Service, Call Center, Receptionist) highly preferred.
• Prior supervisory experience highly preferred.
• Strong organizational, cash management, and sales skills.
• Comfortable leading by example, including ‘hands-on’ task management.
• Comfortable around dogs of all sizes and able to lift up to 60 lbs.
• Exceptional communication and interpersonal skills.
• Flexibility to work in shifts including days, nights, weekends, holidays, and peak times.
• Valid driver’s license and ability to pass criminal background check.

Responsibilities

• Provide direct supervision of Front Desk Associates including training, coaching, and adherence to company standards.
• Assist management with training, directing work, and performance reviews.
• Report hazards or behavioral issues to management.
• Assist Front Desk functions including check-ins/outs, phone calls, de-escalation, and lobby cleanliness.
• Support onboarding LMS courses and training guides for team members.
• Perform additional duties as assigned by management.

Skills

Customer service

Leadership

Supervisory experience

Communication

Team coaching

Flexibility

Education

High school diploma or GED

Job description

Pet Paradise is seeking a Front Desk Supervisor with strong customer service and leadership experience. The starting rate is $16.50/hour with a $0.50 raise at 6 months and another $0.50 raise on the annual anniversary date.

The role offers extensive advancement opportunities through the Unleashed Leadership Academy, Dog Training Academy, Grooming Academy, and other company-paid training programs. Employees enjoy perks like Pet Day Camp, boarding discounts, DailyPay, insurance, and a 401(k) with