Pet Care Front Desk Lead

Canine Cabana LLC; Angel Run (FL); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Sick time

Paid time off

Health insurance

401 K match

Employee Assistance Programs

Discounted services

Job summary

Canine Cabana LLC in Florida is seeking an experienced Customer Care Supervisor to lead our front desk and reservations team in a fast-paced pet care environment. You will deliver exceptional service, oversee client interactions, and manage daily operations with a focus on team performance.

The role offers 8-hour shifts, five days a week, with weekends and holidays required. Compensation starts at $17–$18 per hour based on experience and skill level.

Qualifications

• 2–3 years of leadership or supervisory experience.
• 1–2 years of customer service experience (payments preferred).
• Strong communication, organization, and problem-solving skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Lead and support Customer Care Associates and Reservation Specialists
• Deliver excellent customer service and oversee client interactions
• Manage reservations, invoicing, payments, and client records
• Monitor capacity, waitlists, and daily front desk operations
• Handle client concerns professionally and escape when needed
• Hire, train, coach, and evaluate team members
• Create schedules and ensure proper staffing coverage
• Maintain accurate records and ensure policy compliance
• Support marketing efforts, events, and client communications

Skills

Leadership

Customer service

Communication

Problem solving

Multitasking

Reliability

Job description

Canine Cabana LLC in Florida is seeking an experienced Customer Care Supervisor to lead our front desk and reservations team in a fast-paced pet care environment. You will deliver exceptional service, oversee client interactions, and manage daily operations with a focus on team performance.

The role offers 8-hour shifts, five days a week, with weekends and holidays required. Compensation starts at $17–$18 per hour based on experience and skill level.