Front Desk Leader — Luxury Mountain Resort

The Snowpine Lodge; Alta (UT); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Medical Coverage (Multiple Tiers)

Dental & Vision Coverage

24/7 Teledoc service

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

Snowpine Lodge in Alta, Utah, is actively seeking a Front Desk Manager to lead our front desk team and deliver exceptional guest experiences at a luxury mountain resort.

You will oversee daily front desk operations, train and motivate staff, handle inquiries and complaints, and coordinate with other departments to ensure seamless guest experiences. Expertise in check-in/check-out processes, reservation management, and cash handling is preferred.

Qualifications

• 2 years prior departmental management experience in front office or related disciplines
• Time management and negotiation skills
• Ability to manage and lead each discipline of the department independently
• Ability to manage according to employment and Innkeeper laws of the jurisdiction
• Prior cash handling experience necessary
• Ability to communicate effectively with the public and other Team Members
• Read, write and speak English fluently
• Computer experience required. Proficient in Opera PMS, Micros, Microsoft Office and Excel

Responsibilities

• Oversee the daily operations of the front desk, ensuring efficient and smooth processes
• Train, mentor, and motivate front desk staff to deliver outstanding service
• Handle guest inquiries, concerns, and complaints in a professional and timely manner
• Coordinate with other departments to ensure seamless guest experiences
• Monitor and maintain front desk procedures, including check-in/check-out processes and reservation management
• Implement and enforce hotel policies and procedures to ensure compliance and guest satisfaction
• Manage room inventory and maximize revenue through effective room management strategies
• Conduct performance evaluations and provide feedback to front desk team members
• Join our team and be part of a vibrant and dynamic work environment where your contributions are valued and recognized

Skills

Front desk leadership

Time management

Negotiation skills

Communication with guests

Team motivation

Tools

Opera PMS

Micros

Microsoft Office

Excel

Job description

Snowpine Lodge in Alta, Utah, is actively seeking a Front Desk Manager to lead our front desk team and deliver exceptional guest experiences at a luxury mountain resort.

You will oversee daily front desk operations, train and motivate staff, handle inquiries and complaints, and coordinate with other departments to ensure seamless guest experiences. Expertise in check-in/check-out processes, reservation management, and cash handling is preferred.