Front Desk Manager: Lead Guest Service & Team Excellence

Sugarloaf Mountain Corporation; Big Sky (MT); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Free All Access Bike Haul Pass

Discounted Golf Pass

Discounted Golf and Mountain Biking

Food and Beverage discounts 25% - 50%

Team Member Housing

Lodging discounts for friends and fam

Free Basecamp activities including zip

Wellness Day and PTO

Monthly employee events

Job summary

Big Sky Resort seeks a Front Desk Manager to support the Assistant Hotel Manager and General Manager, overseeing staff, standards, and guest service. You will recruit, train, and supervise front desk personnel while collaborating with Bellmen, concierge, and housekeeping to deliver exceptional experiences.

The role emphasizes strong communication, problem solving, and a hands-on approach to daily duties, with a focus on guest satisfaction and operational excellence.

Qualifications

• High School Diploma or equivalent.
• Excellent communication and problem solving skills.
• Experience in hotel front desk or guest services is preferred.

Responsibilities

• Lead front desk operations and supervise staff to ensure smooth check-ins/outs.
• Train, schedule, and motivate team while maintaining service standards.
• Handle guest issues, offer solutions, and enforce hotel policies.

Skills

Leadership

Communication

Customer service

Problem solving

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Big Sky Resort seeks a Front Desk Manager to support the Assistant Hotel Manager and General Manager, overseeing staff, standards, and guest service. You will recruit, train, and supervise front desk personnel while collaborating with Bellmen, concierge, and housekeeping to deliver exceptional experiences.

The role emphasizes strong communication, problem solving, and a hands-on approach to daily duties, with a focus on guest satisfaction and operational excellence.