Luxury Guest Services Manager – Front Desk Leader

Schweitzer; Park City, Northern (UT, KY); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Season pass

Subsidized housing

Subsidized meals

Healthcare options

401k with company match

Ski privileges

Job summary

Deer Valley Resort is seeking a Guest Services Manager to oversee daily customer service operations and front desk management for an exceptional luxury experience from pre-arrival through departure.

The role requires supervising lodging front desk staff, delivering superior guest service, and coordinating with multiple departments to ensure smooth operations. Year-round employment with salary, benefits, and ski privileges offered.

Qualifications

• Experience in supervising lodging front desk staff.
• Excellent guest service, communication, and interpersonnel skills.
• Strong problem-solving, decision-making, and conflict-resolution abilities.
• Highly organized with the ability to manage multiple priorities in a fast-paced environment.
• Must be computer literate and have a working understanding of MS Office Suite.

Responsibilities

• Support established standards for personnel administration, performance, and service to guests and owners.
• Recruit, hire, train, and supervise department personnel.
• Respond promptly to all owner and guest requests.
• Demonstrate proactive guest, owner, and employee problem resolution with urgency, respect, and empathy.
• Document all problems and resolutions.
• Manage all front desk operations, including concierge and bell staff services, ticket sales, and guest check-in/check-out procedures.
• Create the weekly schedule within budget guidelines to ensure adequate staffing.
• Inspect residences prior to guest arrival and report any problems to the appropriate departments for resolution.
• Assist with owner/guest transportation as needed.
• Develop and implement new procedures for the front desk.
• Field inbound calls from guests, owners, and vendors and direct to the appropriate department.
• Facilitate communication with owners regarding issues, special concierge requests, and booking reservations.
• Assist with owner and guest transportation as needed.
• Review monthly financial statements, including balance sheet and profit and loss statements.
• Maintain office inventory and organize and maintain records, files, calendars, and a variety of databases.
• Oversee the process of check requests and financial records, including budget preparation and tracking, posting code training, and owner billing.
• Other duties as assigned

Skills

Front desk supervision

Guest service

Communication

Interpersonal skills

Problem solving

Decision making

Conflict resolution

Organization

MS Office

Lifting 50 lbs

Driver's license

Tools

MS Office

Job description

Deer Valley Resort is seeking a Guest Services Manager to oversee daily customer service operations and front desk management for an exceptional luxury experience from pre-arrival through departure.

The role requires supervising lodging front desk staff, delivering superior guest service, and coordinating with multiple departments to ensure smooth operations. Year-round employment with salary, benefits, and ski privileges offered.