Front Desk Manager: Elevate Guest Experience & Team

Big Sky Resort; Big Sky (MT); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Bike Haul Pass

Discounted Golf

F&B and Retail discounts

Team Member Housing

Lodging discounts

Zip line activities

Wellness Day

Monthly employee events

Job summary

Big Sky Resort is seeking a Front Desk Manager to support the Assistant Hotel Manager and General Manager in supervising daily front desk operations and staff development. You will recruit, train, schedule, and monitor front desk personnel, ensure smooth check-in/out experiences, and uphold service standards across departments, while resolving guest concerns with effective solutions.

Excellent communication, problem-solving, and leadership skills are essential to drive guest satisfaction and Net

Qualifications

• High School Diploma or equivalent.
• Current Big Sky Resort employee in good standing.
• Hotel front desk or front-of-house experience is required.
• Computer literate and proficient with Microsoft Office Suite.
• Previous leadership or supervisory role is appreciated.

Responsibilities

• Lead by example and carry out all duties of the front desk staff, including completing check-ins and check-outs for guests, providing area and resort information, and processing cash transactions.
• Encourage and train staff to provide the highest level of service to all guests. Hold staff accountable and counsel, and discipline them in a productive manner, as needed. Create a positive and productive work environment that works cohesively and communicates well with all resort departments.
• Use judgment and authority to make decisions and resolve guest and employee issues. Determine when comps, guest discounts higher than 10%, upgrades, and refunds should be granted.
• Contribute to the agenda for weekly Front Desk meetings.
• Able and willing to work long hours and stand for the duration of a shift.
• Report to weekly operational meetings to ensure that the overall front desk and hotel goals are being met.
• Abide by and uphold Big Sky Resort and Boyne, USA policies and procedures.

Skills

Front desk experience

Microsoft Office

Leadership

Guest service

Education

High School Diploma

Job description

Big Sky Resort is seeking a Front Desk Manager to support the Assistant Hotel Manager and General Manager in supervising daily front desk operations and staff development. You will recruit, train, schedule, and monitor front desk personnel, ensure smooth check-in/out experiences, and uphold service standards across departments, while resolving guest concerns with effective solutions.

Excellent communication, problem-solving, and leadership skills are essential to drive guest satisfaction and Net