Front Desk Leader: Guest Experience & Team Coach

Grove Hotel Group LTD (Hampton Inn); Miami (FL); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Competitive Salary

Medical benefits coverage

Paid time off

401k Retirement Plan

Top Notch Training and Growth Opportunities

Job summary

Grove Hotel Group LTD (Hampton Inn) is seeking a Guest Services Supervisor in Miami. This role involves leading front desk operations, empowering staff, and ensuring exceptional guest experiences.

Ideal candidates will have 1-2 years of customer service leadership experience, excellent communication skills, and the ability to thrive in a fast-paced environment. The position offers competitive salary, benefits, and growth opportunities.

Qualifications

• Familiarity with hotel operations, including check-in/check-out procedures.
• Exceptional verbal and written communication skills.
• Ability to cultivate a productive team.

Responsibilities

• Lead daily operations of the front desk.
• Implement and maintain guest satisfaction processes.
• Mentor and train front desk staff.

Skills

Customer service leadership

Verbal and written communication skills

Ability to work in a fast-paced environment

Education

1-2 years of customer service experience

Job description

Grove Hotel Group LTD (Hampton Inn) is seeking a Guest Services Supervisor in Miami. This role involves leading front desk operations, empowering staff, and ensuring exceptional guest experiences.

Ideal candidates will have 1-2 years of customer service leadership experience, excellent communication skills, and the ability to thrive in a fast-paced environment. The position offers competitive salary, benefits, and growth opportunities.