Guest Experience Front Office Leader

Hospitality America; Miami (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive Salary

Medical Benefits coverage

Paid holidays & vacation

401k Retirement Plan

Job summary

Hospitality America is seeking a Front Office Manager for the Hampton Inn Coconut Grove in Miami to lead front desk operations, train staff, and enhance guest experiences. The role emphasizes coaching, mentoring, and implementing efficient processes to deliver superior service in a fast-paced environment.

The ideal candidate will have hotel front desk familiarity, strong communication, and the ability to develop a high-performing team that embodies PEACH values.

Qualifications

• Experience in hotel front desk operations preferred.
• Strong communication and interpersonal skills.
• Ability to lead a team in a fast-paced environment.

Responsibilities

• Oversee daily front desk operations and guest check-in/out.
• Coach front desk staff to deliver superior service and resolve guest issues.
• Develop and implement processes to improve guest satisfaction metrics.
• Train staff on front desk policies, brand standards, and service expectations.
• Recruit, mentor, and support front desk staff to perform at their best.
• Provide regular development opportunities to strengthen leadership pipeline.
• Oversee cash handling, vouchers, inventories, and receivables.
• Produce accurate financial reports and maintain personnel records.

Skills

People leadership

Front desk operations

Training & mentoring

Customer service

Job description

Hospitality America is seeking a Front Office Manager for the Hampton Inn Coconut Grove in Miami to lead front desk operations, train staff, and enhance guest experiences. The role emphasizes coaching, mentoring, and implementing efficient processes to deliver superior service in a fast-paced environment.

The ideal candidate will have hotel front desk familiarity, strong communication, and the ability to develop a high-performing team that embodies PEACH values.