Front Desk Manager - Hotel Experience Required

La Colombe D’or; Houston (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

La Colombe D’or in Houston seeks a Front Office Manager to lead the front desk team and ensure exceptional guest satisfaction. You will train, supervise, and motivate staff, oversee check-in/check-out, billing, and guest services, and coordinate with housekeeping and maintenance to uphold hotel standards.

Responsibilities include scheduling, collaboration with valet services, managing guest charges, addressing complaints promptly, and acting as the liaison between Front Office and other

Responsibilities

• Manage front office and overnight employees.
• Run operations to provide excellent guest services.
• Train and enforce front office policies and conduct rules.
• Manage third-party valet services per hotel policies.
• Welcome guests, check-in/check-out, issue room keys, explain amenities.
• Billing and collect payments; maintain guest ledger.
• Respond to guests’ issues and complaints promptly.
• Explain local amenities and attractions to guests.
• Coordinate with Housekeeping and Engineering to ensure room readiness.
• Oversee weekly staff scheduling to ensure proper shifts.
• Liaise between Front Office and Valet.
• Monitor PMS 'Mews' for reservations, availability, status, billing.
• Be the focus for guest relations and VIPs.

Job description

Position Summary:

Provide excellent customersservices internally and externally, supervises front desk team members toensure extraordinary guest satisfaction. Displays a professional and courteousmanner to all employees, arriving, departing, guests by providing anticipatoryservice.

Front Office manager inspires,motivates, guides, and oversees the team while sharing knowledge with the frontoffice associates. Is responsible for ensuring hotel charges processeddiligently to guest’s accounts, invoices are accurate, direct billing, and billinginstructions are verified. The Front Office manager will ensure that all guestsare always satisfied and display excellent customer service.

Report to:General Manager

Duties and Responsibilities:

• Manage front office and overnight employees.
• Responsible for running the operations ofproviding excellent guest services to our guests.
• Responsible for training and follow-up ofpolicies, rules and regulations including code on conduct all front office andovernight employees.
• Responsible for the adequate management ofservices provided by our third-party company valet services, to ensurecompliance with the hotel’s policies, rules and regulations.
• Welcome guests, check-in, check-out, distributeroom keys and explain the hotel’s amenities.
• Billing, collect a method of payment fromcustomers, guest ledger, pending charges.
• Respond to guests’ issues and complaints in afriendly and timely manner.
• Explain local amenities and attractions toguests.
• Work with other staff members/departments toensure that all guest rooms meet hotel standards and accommodate any specialclient needs.
• Arrange specialized amenities for arrivals andVIP guests.
• Liaison between Front Office and Valet.
• Monitoring PMS “Mews” (Reservations,Availability, Room Status, Billing)
• Oversee the Front Office team.
• Responsible for the weekly scheduling of staffmembers, ensuring that each shift is properly staffed to provide excellentcustomer services.
• Participate in daily, weekly meetings pertinentto the operations of the property.
• Coordinate and ensure proper and adequatedelivery of guests’ amenities as necessary.
• Order or purchase necessary items to manage thefront office department.
• Receive purchase items, approve invoices andcode them appropriately using our General Ledger chart of accounts.
• Coordinate with Housekeeping and engineeringdepartments to ensure cleanliness and readiness of sleeping rooms and commonareas.
• Be the focus person responsible for overallguest relations and VIPs.

These are some ofthe basic responsibilities and obligations to be covered by this position.