Front Desk Manager - Hotel Experience Required

La Colombe d'Or Hotel and Tonight & Tomorrow Restaurant; Houston (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

La Colombe d'Or Hotel and Tonight & Tomorrow Restaurant in Houston seeks a Front Office Manager to lead the front desk team and ensure exceptional guest satisfaction. You will supervise overnight staff, manage check-ins/outs, and coordinate with valet, housekeeping, and engineering to maintain top-tier service standards.

You will oversee billing accuracy, guest accounts, and nightly operations, while guiding the team with policies and conduct.

Qualifications

• Experience managing front desk operations and supervising staff.
• Proven ability to deliver excellent guest service and resolve issues.
• Familiarity with hotel billing and guest accounts processes.

Responsibilities

• Manage front office and overnight employees.
• Oversee guest check-in/check-out and distribution of room keys.
• Ensure billing accuracy and direct billing processes.
• Respond to guest issues in a timely and friendly manner.
• Coordinate with Housekeeping and Engineering for room readiness.
• Schedule staff and participate in daily/weekly meetings.
• Liaison between Front Office and Valet services.
• Ensure VIP arrivals receive appropriate amenities and special services.

Skills

Customer service

Front office management

Team leadership

Communication

Billing and accounts

Tools

Mews PMS

Job description

Position Summary:

Provide excellent customersservices internally and externally, supervises front desk team members toensure extraordinary guest satisfaction. Displays a professional and courteousmanner to all employees, arriving, departing, guests by providing anticipatoryservice.

Front Office manager inspires,motivates, guides, and oversees the team while sharing knowledge with the frontoffice associates. Is responsible for ensuring hotel charges processeddiligently to guest’s accounts, invoices are accurate, direct billing, and billinginstructions are verified. The Front Office manager will ensure that all guestsare always satisfied and display excellent customer service.

Report to:General Manager

Duties and Responsibilities:

• Manage front office and overnight employees.
• Responsible for running the operations ofproviding excellent guest services to our guests.
• Responsible for training and follow-up ofpolicies, rules and regulations including code on conduct all front office andovernight employees.
• Responsible for the adequate management ofservices provided by our third-party company valet services, to ensurecompliance with the hotel’s policies, rules and regulations.
• Welcome guests, check-in, check-out, distributeroom keys and explain the hotel’s amenities.
• Billing, collect a method of payment fromcustomers, guest ledger, pending charges.
• Respond to guests’ issues and complaints in afriendly and timely manner.
• Explain local amenities and attractions toguests.
• Work with other staff members/departments toensure that all guest rooms meet hotel standards and accommodate any specialclient needs.
• Arrange specialized amenities for arrivals andVIP guests.
• Liaison between Front Office and Valet.
• Monitoring PMS “Mews” (Reservations,Availability, Room Status, Billing)
• Oversee the Front Office team.
• Responsible for the weekly scheduling of staffmembers, ensuring that each shift is properly staffed to provide excellentcustomer services.
• Participate in daily, weekly meetings pertinentto the operations of the property.
• Coordinate and ensure proper and adequatedelivery of guests’ amenities as necessary.
• Order or purchase necessary items to manage thefront office department.
• Receive purchase items, approve invoices andcode them appropriately using our General Ledger chart of accounts.
• Coordinate with Housekeeping and engineeringdepartments to ensure cleanliness and readiness of sleeping rooms and commonareas.
• Be the focus person responsible for overallguest relations and VIPs.

These are some ofthe basic responsibilities and obligations to be covered by this position.