Front Office Manager

Kaizen Lab Inc.; Garden Grove (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

Kaizen Lab Inc. in Garden Grove, CA is hiring a Front Desk Manager to oversee daily front desk operations, ensure exceptional guest experiences, and lead a team of front desk associates.

The role includes guest check-in/check-out, reservations, billing, and coordination with housekeeping and maintenance, plus two-week scheduling and reporting to management.

Responsibilities

• Guest Services: Ensure a warm and welcoming environment for guests during check-in and check-out processes.
• Team Management: Recruit, train, and supervise front desk staff, providing ongoing coaching and performance evaluations to enhance team effectiveness and guest satisfaction.
• Operational Oversight: Manage daily front desk operations, including room assignments, reservations, and billing processes. Ensure compliance with hotel policies and procedures.
• Financial Management: Assist in managing the front desk budget, including monitoring cash handling, daily revenue reports, and ensuring accurate financial transactions.
• Communication: Collaborate with other hotel departments, including housekeeping and maintenance, to ensure seamless operations and guest satisfaction.
• Inventory Management: Oversee the inventory of supplies and materials needed for front desk operations, ensuring adequate stock levels are maintained.
• Guest Relations: Develop and implement strategies to enhance guest loyalty and satisfaction, including special promotions and personalized guest experiences.
• Problem Solving: Address and resolve any issues that arise with guests or staff in a timely and effective manner.
• Reporting: Prepare and present reports on front desk operations, guest feedback, and team performance to upper management.
• Schedules: Create front desk schedules for 2 weeks in advance, cover shifts in case of call offs.

Job description

Job Summary:

As the Front Desk Manager at our limited-service hotel,you will be responsible for overseeing the daily operations of the front desk,ensuring exceptional guest experiences, and managing a team of front deskassociates. You will play a crucial role in maintaining the hotel's standardsof service, efficiency, and hospitality.

Key Responsibilities:

Guest Services: Ensure a warm and welcoming environmentfor guests during check-in and check-out processes. Address guest inquiries,concerns, and complaints promptly and professionally.

Team Management: Recruit, train, and supervise front deskstaff, providing ongoing coaching and performance evaluations to enhance teameffectiveness and guest satisfaction.

Operational Oversight: Manage daily front deskoperations, including room assignments, reservations, and billing processes.Ensure compliance with hotel policies and procedures.

Financial Management: Assist in managing the front deskbudget, including monitoring cash handling, daily revenue reports, and ensuringaccurate financial transactions.

Communication: Collaborate with other hotel departments,including housekeeping and maintenance, to ensure seamless operations and guestsatisfaction.

Inventory Management: Oversee the inventory of suppliesand materials needed for front desk operations, ensuring adequate stock levelsare maintained.

Guest Relations: Develop and implement strategies toenhance guest loyalty and satisfaction, including special promotions and personalized guest experiences.

Problem Solving: Address and resolve any issues thatarise with guests or staff in a timely and effective manner.

Reporting: Prepare and present reports on front deskoperations, guest feedback, and team performance to upper management.

Schedules: Create front desk schedules for 2 weeks inadvance , cover shifts in case of call offs.