Front Desk Leader — Guest Experience & Operations

careers-hhmlp; Pittsburgh (Allegheny County); On-site; USD 42,000 - 62,000; Full time

Job summary

HHM Hotels is seeking a Front Desk Manager to lead daily front desk operations and ensure top-tier guest service. You will guide front desk staff, coordinate with other departments, and uphold HHM standards while driving guest satisfaction and smooth check-in/check-out processes.

The role requires 1–3 years in hospitality with a preference for an associate’s or bachelor’s degree. This on-site position offers opportunities for growth within HHM’s Rooms Division.

Qualifications

• Associate’s or Bachelor’s degree preferred.
• 1–3 years hospitality experience, including front desk operations.

Responsibilities

• Interview, select, train, schedule, coach and support associates to meet brand standards and HHM values.
• Oversee front office operations in the absence of the AGM.
• Check in/out guests, prepare bills and handle guest requests.
• Resolve guest complaints through thorough research and effective solutions.
• Monitor guest satisfaction and work to improve it.
• Assist in lobby activities to enhance guest interactions and repeat stays.
• Support front office financial controls and budgeting processes.

Skills

Guest service

Leadership

Education

Associate’s or Bachelor’s degree

Job description

HHM Hotels is seeking a Front Desk Manager to lead daily front desk operations and ensure top-tier guest service. You will guide front desk staff, coordinate with other departments, and uphold HHM standards while driving guest satisfaction and smooth check-in/check-out processes.

The role requires 1–3 years in hospitality with a preference for an associate’s or bachelor’s degree. This on-site position offers opportunities for growth within HHM’s Rooms Division.