Front Desk Leader: Guest Experience & Operations

Plazahotelelpaso; Philadelphia (Philadelphia County); On-site; USD 35,000 - 50,000; Full time

Job summary

Plazahotelelpaso in Philadelphia seeks a Front Desk Manager to oversee the front desk operations, ensuring compliance with hotel standards and high levels of guest service. The role includes training and managing staff, resolving guest complaints, and maintaining effective financial operations.

The ideal candidate will have 1 to 3 years of experience in hospitality, preferably in front desk operations, and be capable of leading a team while enhancing guest satisfaction.

Qualifications

• 1 to 3 years of hospitality-related experience, including front desk operations experience.
• Ability to manage guest service and operations effectively.

Responsibilities

• Interview, select, train, and coach front desk associates.
• Oversee front office operations and ensure guest satisfaction.
• Resolve guest complaints and conduct thorough research.
• Assist in financial operations and maintain compliance.

Skills

Guest service excellence

Staff management

Conflict resolution

Budget management

Education

Associate’s or Bachelor’s degree

Job description

Plazahotelelpaso in Philadelphia seeks a Front Desk Manager to oversee the front desk operations, ensuring compliance with hotel standards and high levels of guest service. The role includes training and managing staff, resolving guest complaints, and maintaining effective financial operations.

The ideal candidate will have 1 to 3 years of experience in hospitality, preferably in front desk operations, and be capable of leading a team while enhancing guest satisfaction.