Spa Concierge: Guest Experience & Reservations Lead

Plazahotelelpaso; Philadelphia (Philadelphia County); On-site; USD 30,000 - 45,000; Full time

Job summary

Plazahotelelpaso in Philadelphia is seeking a Spa Concierge to provide exceptional guest service, manage reservations, and perform bookkeeping tasks. Ideal candidates will have a college degree or relevant experience and previous experience in customer service. Responsibilities include greeting guests, resolving complaints, and ensuring overall satisfaction according to hotel standards. This role may require working weekends and holidays, and a dedication to sustainability practices is essential.

Qualifications

• College degree or comparable work experience required.
• Previous customer service experience or equivalent training.

Responsibilities

• Greet, register, and assist guests in a friendly manner.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages using telephones or PMS system.
• Resolve guest complaints and ensure satisfaction.

Skills

Customer service experience

Bookkeeping

Communication skills

Education

College degree or comparable work experience

Job description

Plazahotelelpaso in Philadelphia is seeking a Spa Concierge to provide exceptional guest service, manage reservations, and perform bookkeeping tasks. Ideal candidates will have a college degree or relevant experience and previous experience in customer service. Responsibilities include greeting guests, resolving complaints, and ensuring overall satisfaction according to hotel standards. This role may require working weekends and holidays, and a dedication to sustainability practices is essential.