Front Desk Leader: Flexible Schedule & Growth

Massage Envy; West Hartford (CT); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Bonuses and commissions

Healthcare including medical, dental,/

401(k)

Paid time off

Paid sick time

Telehealth services

Employee assistance program

Flexible schedule

Product/service training

Free massage or skincare monthly

Up to 40% off retail products

50% off additional services

Job summary

Massage Envy is seeking a Front Desk Manager at the West Hartford Franchise to lead a caring team, drive memberships, promote retail sales, and deliver an exceptional client experience. You will coach staff, set goals, and maintain a positive, therapeutic environment.

The role emphasizes strong leadership, communication, and the ability to cultivate a welcoming culture that aligns with Massage Envy’s mission to help people feel their best.

Qualifications

• Have management and/or sales experience in personal services such as spa, salon, or gym.
• Natural leaders who can motivate and coach a team.
• Able to have tough conversations professionally.
• Create a workplace culture where employees feel valued and connected to the mission.

Responsibilities

• Manage all Front Desk operations and drive memberships.
• Promote retail sales and guide the team.
• Resolve customer challenges while maintaining a safe, therapeutic environment.
• Provide ongoing training and review performance.
• Develop positive relationships with members and guests.

Skills

Management experience

Sales experience

Leadership

Customer service

Tools

POS systems

Job description

Massage Envy is seeking a Front Desk Manager at the West Hartford Franchise to lead a caring team, drive memberships, promote retail sales, and deliver an exceptional client experience. You will coach staff, set goals, and maintain a positive, therapeutic environment.

The role emphasizes strong leadership, communication, and the ability to cultivate a welcoming culture that aligns with Massage Envy’s mission to help people feel their best.