Emerging Clinic Operations Leader

Massage Envy; West Hartford (CT); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Health plans

401(k)

Paid time off

Sick time

Referral bonus

Employee assistance

Flexible schedule

Free massage service

Product discounts

Job summary

Massage Envy in West Hartford, CT seeks a Staff/Personnel Manager to lead a team of massage therapists, estheticians, and staff. You will schedule, train, coach, and ensure employment law compliance, working with franchise leadership to align with state requirements.

The role offers hands-on leadership, mentorship, and performance management in a fast-paced wellness setting, with opportunities to grow within the franchise network and support a caring community of professionals.

Qualifications

• Have human resources, psychology, management and/or sales experience.
• Are natural leaders who can build relationships while motivating, coaching and supporting a team.
• Can have tough conversations in a professional and constructive manner
• Can create a strong workplace culture where all employees feel valued and recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission

Responsibilities

• Direct and manage operational aspects assigning daily goals out to staff on duty so each day the team is focused on driving memberships, promoting retail sales, guiding and supporting one another
• Other duties include managing deposits, overseeing inventory, ensuring compliance with all laws, etc.
• Strive for continuous growth by setting goals, prioritizing work and analyzing business performance
• Effectively resolve customer challenges while maintaining a safe and therapeutic environment
• Empower team members to improve and grow by setting clear expectations, providing ongoing training, and reviewing performance regularly
• Develop positive relationships and build confidence with employees, members, and guests

Skills

HR experience

Psychology background

Management experience

Sales experience

Leadership

Communication skills

Conflict resolution

Culture building

Job description

Massage Envy in West Hartford, CT seeks a Staff/Personnel Manager to lead a team of massage therapists, estheticians, and staff. You will schedule, train, coach, and ensure employment law compliance, working with franchise leadership to align with state requirements.

The role offers hands-on leadership, mentorship, and performance management in a fast-paced wellness setting, with opportunities to grow within the franchise network and support a caring community of professionals.