Front Desk Associate

Massage Envy; Canton (CT); Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

Dental and vision plans

401(k) Roth IRA

Paid holidays

Paid sick time

Employee referral bonus

Flexible schedule

Free massage or skincare session each月

Product discounts

Job summary

Massage Envy West Hartford is seeking an enthusiastic team member to deliver exceptional customer service at the front desk. You will greet clients, schedule services, and educate guests on massage and skincare options.

Position offers competitive hourly pay with bonuses, commissions, and a range of benefits. A flexible schedule helps maintain work–life balance while building a loyal client base and contributing to the wellness journey of members.

Qualifications

• High school diploma or equivalent; retail or sales experience preferred
• Strong math and computer skills with ability to multitask
• Excellent people skills and ability to build guest relationships
• Knowledge of massage and skincare services is a plus

Responsibilities

• Provide outstanding customer service and ensure guests feel valued
• Educate clients on services and Wellness Program, and encourage homecare purchases
• Greet clients, schedule services, answer calls and emails, and handle inquiries
• Grow and retain a client base through in-person and outreach efforts

Skills

Retail experience

Customer service

Math skills

Computer skills

Education

High School Diploma

Tools

POS software

Job description

Do you have a passion for helping others?

At the Massage Envy West Hartford franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help more people on their wellness journey.

Perks & Pay:

• Competitive hourly base pay, plus bonuses and commissions
• Company-paidEssential healthcareproviding annual physical, access to regular doctor or urgent care offices, a prescription drug program extended those who regularly work at least 32hrs per week.
• Company sponsoreddental and vision plansextended those who regularly work at least 32hrs per week.
• MatchingRoth IRA retirement savings
• Paid time offto those who regularly work at least 20 hrs per week.
• Paid sick time offextended to all
• Paid holidaysto those who regularly work at least 30 hrs per week.
• Employeereferral bonusprogram
• Aflexible schedulefor a better work/life balance
• Afreemassage, skincare or stretch session each month
• 40% offproducts. Some exclusions apply.
• 50% off all additional services

Qualified Candidates:

• Have a high school diploma (or equivalent) and previous retail or sales experience (preferred)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day:

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Culture & Support:

• Trained leadership that is invested in YOUR success
• Award programs (like Sales Associate of the Year)
• A caring community that strives to celebrate individuality and share knowledge