Front Desk Sales Manager

Massage Envy; West Hartford (CT); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

401(k)

Paid time off

Paid sick time

Telehealth

Employee Assistance Program

Flexible schedule

Free massage service

Retail discount

Job summary

Massage Envy West Hartford is seeking a results-driven Front Desk Leader to inspire and guide a caring team while driving memberships and retail sales. You will coach staff, manage daily operations, and ensure an exceptional guest experience in a wellness-focused environment.

Ideal candidates have management or sales background in personal services and excel at building connections, resolving issues professionally, and cultivating a positive culture where everyone feels valued and engaged.

Qualifications

• Have management and/or sales experience, preferably in a personal service environment such as a spa, salon, or gym.
• Massage industry experience is a PLUS but not required
• Are natural leaders who can build relationships while motivating, coaching and supporting a team.
• Can create a strong workplace culture where all employees feel valued and recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission

Responsibilities

• Manage all operational aspects of the Front Desk including driving memberships, promoting retail sales, guiding the team, managing deposits, customer service, and supporting Front Desk Employees
• Strive for continuous growth by setting goals, prioritizing work and analyzing business performance
• Effectively resolve customer challenges while maintaining a safe and therapeutic environment
• Empower team members to improve and grow by setting clear expectations, providing ongoing training, and reviewing performance regularly
• Develop positive relationships and build confidence with employees, members, and guests

Skills

Leadership

Sales experience

Customer service

Job description

Where Better Careers Begin!

Massage Envy

Are you a natural leader who loves to inspire others to succeed? At the Massage Envy West Hartford Franchise, we support you to be your best while you inspire a team of caring professionals to deliver an excellent experience that will help others feel their best.

Perks & Pay:

• Competitive base pay, plus bonuses and commissions
• Employer-paid healthcare including medical, dental and vision plans
• 401(k)
• Paid time off for full time employees
• Paid Sick Time
• Employer Paid Telehealth Services
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• A free massage, skincare or stretch service each month
• Up to 40% off all retail products
• 50% off additional services

Qualified Candidates:

• Have management and/or sales experience, preferably in a personal service environment such as a spa, salon, or gym. Massage industry experience is a PLUS but not required
• Are natural leaders who can build relationships while motivating, coaching and supporting a team
• Can have tough conversations in a professional and constructive manner
• Can create a strong workplace culture where all employees feel valued and recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission

Day-to-Day:

• Manage all operational aspects of the Front Desk including driving memberships, promoting retail sales, guiding the team, managing deposits, customer service, and supporting Front Desk Employees
• Strive for continuous growth by setting goals, prioritizing work and analyzing business performance
• Effectively resolve customer challenges while maintaining a safe and therapeutic environment
• Empower team members to improve and grow by setting clear expectations, providing ongoing training, and reviewing performance regularly
• Develop positive relationships and build confidence with employees, members, and guests

Culture & Support:

• Award programs (like Manager of the Year)
• Leadership Training and Development that is invested in YOUR success
• A caring community that strives to celebrate individuality and share knowledge

If you're ready to lead the charge to help people feel their best, we can't wait to meet you.