Spa Front Desk Sales Leader: Drive Growth & Service

Massage Envy; West Hartford (CT); In loco; USD 45.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive pay

Health insurance

401(k)

Paid time off

Paid sick time

Telehealth

Employee Assistance Program

Flexible schedule

Free massage service

Retail discount

Descrizione del lavoro

Massage Envy West Hartford is seeking a results-driven Front Desk Leader to inspire and guide a caring team while driving memberships and retail sales. You will coach staff, manage daily operations, and ensure an exceptional guest experience in a wellness-focused environment.

Ideal candidates have management or sales background in personal services and excel at building connections, resolving issues professionally, and cultivating a positive culture where everyone feels valued and engaged.

Competenze

• Have management and/or sales experience, preferably in a personal service environment such as a spa, salon, or gym.
• Massage industry experience is a PLUS but not required
• Are natural leaders who can build relationships while motivating, coaching and supporting a team.
• Can create a strong workplace culture where all employees feel valued and recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission

Mansioni

• Manage all operational aspects of the Front Desk including driving memberships, promoting retail sales, guiding the team, managing deposits, customer service, and supporting Front Desk Employees
• Strive for continuous growth by setting goals, prioritizing work and analyzing business performance
• Effectively resolve customer challenges while maintaining a safe and therapeutic environment
• Empower team members to improve and grow by setting clear expectations, providing ongoing training, and reviewing performance regularly
• Develop positive relationships and build confidence with employees, members, and guests

Conoscenze

Leadership

Sales experience

Customer service

Descrizione del lavoro

Massage Envy West Hartford is seeking a results-driven Front Desk Leader to inspire and guide a caring team while driving memberships and retail sales. You will coach staff, manage daily operations, and ensure an exceptional guest experience in a wellness-focused environment.

Ideal candidates have management or sales background in personal services and excel at building connections, resolving issues professionally, and cultivating a positive culture where everyone feels valued and engaged.