Front Desk Leader: Elevate Arrivals & Guest Experience

Hilton Franklin Cool Springs; Franklin (VA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Life insurance

Short-term and long-term disability

401(k) plan

Supplemental insurance options

Professional growth and development

Hilton travel discounts

Job summary

Hilton Franklin Cool Springs is seeking a proactive Front Desk Supervisor to lead the arrival experience for guests at a landmark Franklin hotel. You will guide a front desk team, ensure polished, personalized service, and set the standard for Hilton hospitality from check-in to departure.

You will collaborate with hotel leadership and other departments to create seamless guest experiences for business travelers and leisure visitors alike, while maintaining high standards of accuracy,

Qualifications

• Previous customer service experience required; hotel front desk or supervisory experience strongly preferred.
• Excellent communication, interpersonal, and leadership skills.
• Ability to prioritize multiple responsibilities while maintaining attention to detail.

Responsibilities

• Lead, support, and motivate a high-performing front desk team.
• Oversee daily front desk operations, including arrivals, departures, guest requests, and shift coverage.
• Train, coach, and mentor team members to deliver Hilton-level hospitality.
• Respond to guest questions and concerns promptly, professionally, and with a commitment to resolution.
• Maintain high standards for accuracy, efficiency, presentation, and guest satisfaction.
• Partner with hotel leadership and other departments to create a seamless guest experience.

Skills

Customer service

Front desk supervision

Leadership

Communication

Organization

Job description

Hilton Franklin Cool Springs is seeking a proactive Front Desk Supervisor to lead the arrival experience for guests at a landmark Franklin hotel. You will guide a front desk team, ensure polished, personalized service, and set the standard for Hilton hospitality from check-in to departure.

You will collaborate with hotel leadership and other departments to create seamless guest experiences for business travelers and leisure visitors alike, while maintaining high standards of accuracy,