Front Desk Supervisor

Hilton Franklin Cool Springs; Franklin (VA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Life insurance

Short-term and long-term disability

401(k) plan

Supplemental insurance options

Professional growth and development

Hilton travel discounts

Job summary

Hilton Franklin Cool Springs is seeking a proactive Front Desk Supervisor to lead the arrival experience for guests at a landmark Franklin hotel. You will guide a front desk team, ensure polished, personalized service, and set the standard for Hilton hospitality from check-in to departure.

You will collaborate with hotel leadership and other departments to create seamless guest experiences for business travelers and leisure visitors alike, while maintaining high standards of accuracy,

Qualifications

• Previous customer service experience required; hotel front desk or supervisory experience strongly preferred.
• Excellent communication, interpersonal, and leadership skills.
• Ability to prioritize multiple responsibilities while maintaining attention to detail.

Responsibilities

• Lead, support, and motivate a high-performing front desk team.
• Oversee daily front desk operations, including arrivals, departures, guest requests, and shift coverage.
• Train, coach, and mentor team members to deliver Hilton-level hospitality.
• Respond to guest questions and concerns promptly, professionally, and with a commitment to resolution.
• Maintain high standards for accuracy, efficiency, presentation, and guest satisfaction.
• Partner with hotel leadership and other departments to create a seamless guest experience.

Skills

Customer service

Front desk supervision

Leadership

Communication

Organization

Job description

Lead the Arrival Experience at a Landmark Franklin Destination

At Hilton Franklin Cool Springs, every guest’s stay begins with a welcome—and you will help set the standard. This is an exceptional opportunity for a hospitality professional who thrives on leading people, solving problems with confidence, and turning everyday arrivals into memorable first impressions.

Located in one of Middle Tennessee’s most desirable business and leisure destinations, Hilton Franklin Cool Springs places guests close to the energy of Cool Springs and the distinctive charm of historic downtown Franklin. Join a team that brings the warmth, professionalism, and world-renowned service of the Hilton name to every interaction.

Make Every Welcome Matter

You will play a visible leadership role at the heart of the hotel, guiding front desk operations while ensuring guests receive attentive, polished, and personalized service. From business travelers visiting the Cool Springs corridor to guests discovering Franklin’s celebrated Main Street, music heritage, and Southern hospitality, you will help create stays worth remembering.

• Lead, support, and motivate a high-performing front desk team.
• Oversee daily front desk operations, including arrivals, departures, guest requests, and shift coverage.
• Train, coach, and mentor team members to deliver Hilton-level hospitality.
• Respond to guest questions and concerns promptly, professionally, and with a commitment to resolution.
• Maintain high standards for accuracy, efficiency, presentation, and guest satisfaction.
• Partner with hotel leadership and other departments to create a seamless guest experience.

Build a Career With a Global Hospitality Leader

This role offers more than a shift—it offers a meaningful path forward. You will gain hands-on leadership experience within an internationally recognized hospitality brand while working alongside a supportive team that values professionalism, accountability, and genuine care for guests and colleagues.

• Meaningful opportunities for professional growth and career development.
• A collaborative workplace where leadership and initiative are recognized.
• The chance to shape the guest experience at a premier hotel in the thriving Franklin community.
• Travel discounts that make it easier to experience Hilton hospitality beyond your own hotel.

Bring Your Leadership and Service Excellence

The ideal candidate combines a service-minded approach with sound operational judgment. You are composed under pressure, organized in a fast-paced environment, and energized by helping both guests and team members succeed.

• Previous customer service experience required; hotel front desk or supervisory experience is strongly preferred.
• Excellent communication, interpersonal, and leadership skills.
• Ability to prioritize multiple responsibilities while maintaining attention to detail.
• A professional, welcoming presence and a sincere passion for exceptional hospitality.
• Confidence in resolving guest concerns with empathy, discretion, and urgency.

Benefits and Rewards

• Life insurance
• Short-term and long-term disability coverage
• 401(k) plan
• Supplemental insurance options
• Professional growth and development opportunities
• Hilton travel discounts
• Compensation based on experience

Bring your leadership, elevate the arrival experience, and grow your hospitality career in the heart of Franklin.

Source: Hospitality Online