Front Office Leader: Guest Experience & Ops

Capitol Plaza Hotel; Franklin (TN); On-site; USD 49,000 - 66,000; Full time

Benefits offered by this job

Career growth

401(k) match

Health coverage

Paid time off

Brand discounts

DailyPay

Wellness programs

Tuition reimbursement

Community discounts

Job summary

Atrium Hospitality is seeking a Front Office Manager for the Franklin Embassy Suites in Franklin, TN. You will lead front desk staff, ensure exceptional guest service, and collaborate across departments to deliver smooth, efficient operations.

The role focuses on supervising a team, managing labor costs, and maintaining brand standards while acting as Manager on Duty to ensure guest satisfaction and consistent service.

Qualifications

• 2+ years of front desk experience.
• 2+ years of supervisory experience.
• High school diploma or equivalent required; degree a plus but not required.

Responsibilities

• Lead and inspire a team of front office associates, ensuring clarity in expectations and accountability in performance.
• Champion exceptional guest experiences by anticipating needs, resolving concerns, and building loyalty.
• Collaborate across departments to deliver seamless service and operational excellence.
• Drive financial performance by managing labor costs, controlling expenses, and identifying revenue opportunities.
• Maintain brand and cleanliness standards, stepping in to support operations when needed.
• Serve as Manager on Duty, ensuring smooth operations and guest satisfaction at all times.

Skills

Front desk

Supervisory exp

High school diploma

Microsoft Office

Flexible schedule

Physical ability

Education

High school diploma or equivalent

Job description

Atrium Hospitality is seeking a Front Office Manager for the Franklin Embassy Suites in Franklin, TN. You will lead front desk staff, ensure exceptional guest service, and collaborate across departments to deliver smooth, efficient operations.

The role focuses on supervising a team, managing labor costs, and maintaining brand standards while acting as Manager on Duty to ensure guest satisfaction and consistent service.