Front Desk Lead: Security & Guest Services

FirstService Residential; Florida; On-site; USD 47,000 - 57,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

401k with company match

Paid holidays

Job summary

FirstService Residential in Florida is seeking a Front Desk Supervisor to oversee all front desk staff, manage schedules, payroll, logs, and incident reports, and ensure top-tier customer service and security. Bilingual Spanish is required, with weekend hours included.

This full-time role offers comprehensive benefits and a 401k with company match. You will collaborate closely with the Front Desk Coordinator and assist with training, vacations, and special administrative tasks for the property

Qualifications

• High school diploma or equivalency preferred. College level courses in business or hospitality preferred.
• Two to three years of business experience preferred.
• Command of information system hardware/software is preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication and interpersonal skills required.
• Ability to navigate the property/building quickly and easily as required to meet the job functions.
• Complete all required forms.
• Ability to work extended hours and weekends based on project requirements.
• Ability to respond to emergencies and callouts in a timely manner.
• Communicate, receive, and exchange ideas and information by means of the spoken and written word.

Responsibilities

• Oversees and schedules all Front Desk staff for building.
• Maintains schedules and timesheets/cards for payroll purposes.
• Keeps track of activity logs, incident reports for the Manager’s review.
• Works closely with the Front Desk Coordinator and assists the Front Desk Coordinator to fill shifts when needed.
• Provides training for all new hires assigned to property.
• Forwards vacation and day off requests to Front Desk Coordinator for approval.
• Assists in investigations, tape/log reviews for any unusual incidents.
• Helps Property Manager with any special requests, i.e., administrative work, mailings, etc.
• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Emergency Response System.
• Greets and directs residents, guests, and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner within hours of notification.
• Monitors and controls access to the building.
• Maintains daily log, records, and forms.
• Resolves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and maintains a safe work environment.

Skills

Customer service

Communication

Interpersonal skills

Emergency response

Time management

Bilingual (Spanish)

Education

High school diploma or equivalency

Business or hospitality course background

Tools

Information system hardware/software

Job description

FirstService Residential in Florida is seeking a Front Desk Supervisor to oversee all front desk staff, manage schedules, payroll, logs, and incident reports, and ensure top-tier customer service and security. Bilingual Spanish is required, with weekend hours included.

This full-time role offers comprehensive benefits and a 401k with company match. You will collaborate closely with the Front Desk Coordinator and assist with training, vacations, and special administrative tasks for the property