Patient Services Representative

OrthoAtlanta, LLC; Augusta (GA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Benefits

Job summary

OrthoAtlanta, the largest independent physician-owned orthopedic and sports medicine practice in Georgia, is hiring a Patient Services Representative in Augusta. You will greet patients, schedule visits, collect payments, and help with insurance questions, delivering friendly, professional service in a fast-paced, on-site environment.

This role emphasizes teamwork, accurate EMR data entry, and clear communication.

Qualifications

• 2+ years of experience in a medical office or clinical setting.
• Familiarity with medical terminology and EMR systems.
• Strong customer service and professional demeanor.
• Excellent organizational, multitasking, and time-management abilities.

Responsibilities

• Greet patients, check in/out, and answer questions about appointments and procedures.
• Collect co-pays and maintain accurate balances while explaining policies.
• Schedule appointments and manage incoming calls to ensure timely communication.
• Input patient demographics and visit details into the EMR.
• Keep front office organized and support clinic flow.
• Collaborate with staff and maintain compassionate patient interactions.
• Work independently and as part of a team.

Skills

Medical office experience

EMR systems

Epic familiarity

Customer service

Communication skills

Multitasking

Time management

Education

High School Diploma or equivalent

Tools

Epic EMR

Job description

Locations: Augusta, GA
Schedule: Full-time Hourly, On-site
Compensation: Competitive hourly rate + benefits

• Front-desk leadership
• Fast-paced medical office setting
• Patient-centered teamwork

About OrthoAtlanta

Become part of OrthoAtlanta, the largest independent physician-owned orthopedic and sports medicine practice in Georgia and contribute to our mission of providing comprehensive orthopedic care. At OrthoAtlanta, you'll be an integral member of a dedicated team of Healthcare Professionals committed to enhancing our patients' quality of life. We offer diverse career paths for talented individuals seeking professional growth and development within a supportive and rewarding work environment where your contributions will make a significant impact.

What You'll Do

As a Patient Services Representative at OrthoAtlanta, you'll:

• Greet patients warmly, check them in and out, and help with questions about appointments, insurance, or procedures
• Collect co-pays, prepayments, and outstanding balances accurately while explaining financial policies as needed
• Schedule new and follow-up appointments, answer incoming calls, and ensure timely patient communication and follow-through
• Input and update patient demographics, insurance information, and visit details into the EMR system
• Open and close the front office, keep the waiting area clean and organized, and work assigned EMR "buckets" to support clinic flow
• Thrive in a fast-paced, people-facing role
• Communicate clearly and compassionately with patients and staff
• Juggle multiple responsibilities with poise and attention to detail
• Love organizing tasks and solving front-desk challenges
• Work independently while being a strong team player

What You'll Need

• High School Diploma or equivalent
• 2+ years of experience in a medical office or clinical setting preferred
• Familiarity with medical terminology and EMR systems (Epic a plus)
• Strong customer service skills and a professional, patient-focused demeanor
• Excellent organizational, multitasking, and time-management abilities
• Strong verbal and written communication skills
• High attention to detail and discretion with patient information

Why OrthoAtlanta?

• Work with a collaborative clinical team in a respected practice
• Opportunity to grow within a dynamic healthcare setting
• Make a meaningful impact on patient experience every day