Patient Services Lead — Front Desk & Care Experience

OrthoAtlanta; Atlanta (GA); On-site; USD 30,000 - 36,000; Full time

Job summary

OrthoAtlanta is seeking a Patient Services Representative II to join our front desk team in Atlanta. You will greet patients, manage check-in/out, answer questions about appointments and insurance, and handle payments with accuracy.

You will also schedule appointments, input demographics into the EMR, and coordinate with outside facilities for imaging and referrals. The role requires a high school diploma and 4+ years in a medical office, with strong communication, attention to detail, and a

Qualifications

• High School Diploma or equivalent.
• 4+ years of experience in a medical office or clinical setting.
• Strong customer service skills and a patient-centered approach.
• Familiarity with medical terminology and EMR systems (Epic a plus).
• Excellent verbal and written communication skills.
• High attention to detail, strong organizational skills, and discretion with patient information.
• Experience with front office leadership, financial reconciliation, and insurance verification preferred.

Responsibilities

• Greet patients warmly, check them in and out, and assist with questions about appointments, insurance, or procedures.
• Collect co-pays, prepayments, and outstanding balances accurately, while explaining financial policies as needed.
• Schedule new and follow-up appointments, answer incoming calls, and ensure timely patient communication and follow-up.
• Input and update patient demographics, case injury information, insurance details, and referrals into the EMR system.
• Open and close the front office, maintain a clean and organized waiting area, and monitor appointment reschedules or cancellations.
• Verify insurance eligibility and benefits, obtain necessary forms, and coordinate with outside facilities for imaging or referrals.
• Work assigned EMR “buckets” (e.g., No Show, Reschedule, Missing Slips) and support clinical staff with documentation and follow-through.
• Assist with daily cash drawer reconciliation, deposits, and billing charge entry to ensure accurate end-of-day financial reporting.

Skills

Customer service

Communication

Attention to detail

Organization

Discretion

Education

High School Diploma

Tools

EMR systems

Epic

Job description

OrthoAtlanta is seeking a Patient Services Representative II to join our front desk team in Atlanta. You will greet patients, manage check-in/out, answer questions about appointments and insurance, and handle payments with accuracy.

You will also schedule appointments, input demographics into the EMR, and coordinate with outside facilities for imaging and referrals. The role requires a high school diploma and 4+ years in a medical office, with strong communication, attention to detail, and a