Front Desk Lead & Patient Experience Champion

CommonSpirit Health; Ringgold (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

CommonSpirit Medical Group - Family Medicine - Ringgold is seeking a Front Desk Lead to be the welcoming face of the clinic and oversee front desk operations, ensuring a smooth patient experience.

You will manage reception, scheduling, calls, check-in/out, and task delegation while coordinating with clinical staff to support billing and patient care. Strong interpersonal skills and leadership are essential to drive team performance and service excellence.

Qualifications

• High School Graduate or equivalent.
• 4 years billing experience in a health care organization.
• 4 years office experience.

Responsibilities

• Oversee front desk operations and patient experience.
• Manage reception and scheduling.
• Handle calls, check-in/out, and task delegation.
• Coordinate with clinical staff for charge information.
• Code procedures and diagnoses on charges.
• Coordinate copies of medical documentation for billing support.
• Resolve complex patient billing inquiries.

Skills

Interpersonal skills

Organization

Detail orientation

Tech savvy

Leadership

Compassionate care

Education

High School Diploma or GED

Job description

CommonSpirit Medical Group - Family Medicine - Ringgold is seeking a Front Desk Lead to be the welcoming face of the clinic and oversee front desk operations, ensuring a smooth patient experience.

You will manage reception, scheduling, calls, check-in/out, and task delegation while coordinating with clinical staff to support billing and patient care. Strong interpersonal skills and leadership are essential to drive team performance and service excellence.