Front Desk Lead

Florida Neurology Group PL; Fort Myers (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

PTO

Life Insurance

Dental

Vision

Uniform Allowance

Job summary

Florida Neurology Group PL in Fort Myers is seeking an experienced Front Desk Medical Lead to join our practice. This role blends administrative oversight with leadership to ensure smooth front office operations and exceptional patient service.

You will manage check-in/out, scheduling, patient records, and coordinate with clinical staff while upholding privacy regulations. Strong communication and EPIC proficiency are valued; the position offers a professional team environment and opportunities

Qualifications

• Experience in medical office administration.
• Strong leadership and decision making.
• Excellent communication and interpersonal abilities.
• Proficiency in electronic health records (EHR) systems and scheduling software.
• Knowledge of healthcare regulations, privacy laws, and billing procedures.
• Ability to multitask, prioritize, and remain organized in a fast-paced environment.
• High school diploma or equivalent; additional healthcare or administrative certifications preferred.
• Experience with EPIC is preferred.

Responsibilities

• - Oversee daily front desk operations, including patient check-in and check-out processes
• - Manage appointment scheduling and coordinate with medical staff to optimize patient flow
• - Lead front desk staff, providing training, support, and performance feedback
• - Ensure accurate and complete patient records in compliance with privacy regulations
• - Address patient inquiries, concerns, and feedback with professionalism and empathy
• - Maintain a clean, organized, and welcoming reception area
• - Collaborate with clinical teams to facilitate effective communication and workflow
• - Assist with billing, insurance verification, and other administrative tasks as needed
• - Close cash daily and maintain accurate records of all daily collections

Skills

Leadership

Communication

EHR Proficiency

Billing knowledge

Multitasking

Privacy compliance

Education

High school diploma or equivalent

Tools

EPIC

Job description

Description

Front Desk Medical Lead

We are seeking a dedicated and professional Front Desk Medical Lead to join our healthcare team. This pivotal role combines administrative expertise with leadership responsibilities to ensure smooth front office operations and exceptional patient service. If you are organized, personable, and eager to contribute to a positive healthcare environment, we encourage you to apply.

Benefits:

• Health Insurance
• PTO
• Life Insurance
• Dental
• Vision
• Uniform Allowance

Responsibilities:

• - Oversee daily front desk operations, including patient check-in and check-out processes
• - Manage appointment scheduling and coordinate with medical staff to optimize patient flow
• - Lead front desk staff, providing training, support, and performance feedback
• - Ensure accurate and complete patient records in compliance with privacy regulations
• - Address patient inquiries, concerns, and feedback with professionalism and empathy
• - Maintain a clean, organized, and welcoming reception area
• - Collaborate with clinical teams to facilitate effective communication and workflow
• - Assist with billing, insurance verification, and other administrative tasks as needed
• - Close cash daily and maintain accurate records of all daily collections

Skills and Qualifications:

• - Proven experience in medical office administration or front desk operations
• - Strong leadership and decision making
• - Excellent communication and interpersonal abilities
• - Proficiency in electronic health records (EHR) systems and scheduling software
• - Knowledge of healthcare regulations, privacy laws, and billing procedures
• - Ability to multitask, prioritize, and remain organized in a fast-paced environment
• - High school diploma or equivalent; additional healthcare or administrative certifications preferred
• - EPIC