Front Desk Lead

CommonSpirit Health; Ringgold (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

CommonSpirit Medical Group - Family Medicine - Ringgold is seeking a Front Desk Lead to be the welcoming face of the clinic and oversee front desk operations, ensuring a smooth patient experience.

You will manage reception, scheduling, calls, check-in/out, and task delegation while coordinating with clinical staff to support billing and patient care. Strong interpersonal skills and leadership are essential to drive team performance and service excellence.

Qualifications

• High School Graduate or equivalent.
• 4 years billing experience in a health care organization.
• 4 years office experience.

Responsibilities

• Oversee front desk operations and patient experience.
• Manage reception and scheduling.
• Handle calls, check-in/out, and task delegation.
• Coordinate with clinical staff for charge information.
• Code procedures and diagnoses on charges.
• Coordinate copies of medical documentation for billing support.
• Resolve complex patient billing inquiries.

Skills

Interpersonal skills

Organization

Detail orientation

Tech savvy

Leadership

Compassionate care

Education

High School Diploma or GED

Job description

Job Summary and Responsibilities

As a Front Desk Lead at CommonSpirit Medical Group - Family Medicine - Ringgold, you will be the welcoming face and voice of our clinic, overseeing front desk operations and ensuring a smooth, positive patient experience.

Every day you will manage reception, schedule appointments, handle calls, guide check-in/out, and delegate tasks, ensuring clear communication and efficient team performance.

To be successful, you will possess exceptional interpersonal skills, strong organization, attention to detail, and tech proficiency; your leadership, compassionate approach, and dedication to excellence are paramount.

• Act as a team lead to schedule work and ensure timely and accurate billing activities.
• Coordinate with clinical staff to obtain charge information for all patients.
• Act as a resource for Practice Managers and Physicians with denials and coding questions.
• Code procedures performed and diagnosis on charge.
• Coordinate copies of medical documentation with physician charges to support billing to third-party payers.
• Resolve complex patient billing inquiries and problems.

Job Requirements

Required

• High School Graduate or equivalent and 4 years billing experience in a health care organization, upon hire
• 4 years office experience

Where You'll Work

CommonSpirit Medical Group (Mountain Management Services) is a leading provider of comprehensive office management services and affiliated physicians in Southeast Tennessee and North Georgia. Our award-winning, faith-based organization is dedicated to supporting the delivery of exceptional healthcare in the region. We are proud to be consistently recognized for excellence by organizations like U.S. News & World Report, PINC AI™, CMS, Healthgrades®, Leapfrog, and as one of the Best Places to Work in Tennessee. We are honored to be your trusted ally in health, dedicated to serving our community with compassion and excellence.