Front Desk Lead: Patient Experience & Billing Coordinator

Mountain Management Services; Ringgold (GA); On-site; USD 38,000 - 52,000; Full time

Job summary

CommonSpirit Medical Group - Family Medicine - Ringgold is seeking a Front Desk Lead to manage front desk operations and deliver a positive patient experience. You will supervise reception, schedules, calls, and check-in/out while guiding a team to maintain high standards of service.

The role requires strong interpersonal skills, organization, and tech proficiency, with leadership and a patient-centric approach essential to daily operations and billing accuracy.

Qualifications

• High School Graduate or equivalent and 4 years billing experience in a health care organization, upon hire.
• 4 years office experience.

Responsibilities

• Act as a team lead to schedule work and ensure timely and accurate billing activities.
• Coordinate with clinical staff to obtain charge information for all patients.
• Act as a resource for Practice Managers and Physicians with denials and coding questions.
• Code procedures performed and diagnosis on charge.
• Coordinate copies of medical documentation with physician charges to support billing to third-party payers.
• Resolve complex patient billing inquiries and problems.

Skills

Billing experience

Education

High School Diploma or equivalent

Job description

CommonSpirit Medical Group - Family Medicine - Ringgold is seeking a Front Desk Lead to manage front desk operations and deliver a positive patient experience. You will supervise reception, schedules, calls, and check-in/out while guiding a team to maintain high standards of service.

The role requires strong interpersonal skills, organization, and tech proficiency, with leadership and a patient-centric approach essential to daily operations and billing accuracy.