Front Desk Lead – Launch Team, Guest Experience

Excel Hotel Group; San Diego (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

Wellness resources

401(k)

401(k) matching

Company parties

Dental insurance

Employee discounts

Job summary

Excel Hotel Group is seeking a Front Desk Supervisor for a Tempo by Hilton Del Mar property on the West Coast. You will lead the Front Desk team, ensuring smooth daily operations and high guest satisfaction from check-in to check-out.

You will train staff on hotel standards, handle guest inquiries, coordinate with other departments, and support performance reviews to maintain service excellence at a newly opened hotel.

Qualifications

• 1-2 years of customer service experience.
• Ability to stand for 8 hours.
• Basic knowledge of computers including email, word processing, spreadsheets and hotel management system.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Schedules, coordinates, directs and delegates work to Front Desk department associates.
• Manages the performance of Front Desk agents, coaching and counseling as needed and conducts annual performance reviews.
• Trains new employees on compliance with company, hotel, and brand standards.
• Maintains good working relationships and communications with all departments.
• Verifies accurate room status information is maintained and properly communicated.
• Resolves guest complaints quickly, efficiently and courteously.
• Updates, maintains, monitors and prepares group information and requirements.

Skills

Customer service

People management

Computer literacy

Tools

Hotel management system

Job description

Excel Hotel Group is seeking a Front Desk Supervisor for a Tempo by Hilton Del Mar property on the West Coast. You will lead the Front Desk team, ensuring smooth daily operations and high guest satisfaction from check-in to check-out.

You will train staff on hotel standards, handle guest inquiries, coordinate with other departments, and support performance reviews to maintain service excellence at a newly opened hotel.