Front Office Supervisor-Tempo by Hilton Opening Soon

Excel Hotel Group; San Diego (CA); Sur place; USD 42 000 - 52 000; Plein temps

Avantages offerts par ce poste

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

401(k)

401(k) matching

Company parties

Dental insurance

Résumé du poste

Tempo by Hilton Del Mar is seeking a Front Desk professional to help launch a premier West Coast property with the support of Excel Hotel Group. You will help ensure smooth front desk operations, guest satisfaction and staff guidance from day one.

Responsibilities include greeting guests, coordinating schedules, coaching front desk team, onboarding new hires, and collaborating with other departments to resolve issues and relay group information.

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours.
• Basic knowledge of computers and software including email, word processing, and spreadsheets.

Responsabilités

• Welcomes guests in a friendly, prompt and professional manner.
• Schedules, coordinates, directs and delegates work to Front Desk staff.
• Coaches and conducts performance reviews for front desk associates.
• Trains new employees on standards.
• Maintains communications with other departments.
• Resolves guest complaints quickly and courteously.
• Manages group information and requirements messaging to departments.

Connaissances

Customer service

Communication

Computer literacy

Outils

Hotel management system

Email

Word processing

Spreadsheets

Description du poste

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• 401(k)
• 401(k) matching
• Company parties
• Dental insurance

Be part of something special from day one at Tempo by Hilton Del Mar—the first Tempo by Hilton on the West Coast!

Join our opening team and help bring this exciting new Hilton brand to the Del Mar coast while enjoying medical, dental & vision insurance, 401(k), PTO, exclusive Hilton Team Member Travel Discounts, and fun team celebrations and parties.

We’re building a supportive, energetic team where your hard work is appreciated, your growth matters, and you’ll have the opportunity to make your mark on a brand-new hotel from the very beginning!

Job Summary

Ensures the efficient and effective operation of the Front Desk department of the hotel. Guides and directs line staff to achieve established goals and objectives. Ensures total guest satisfaction through employee training, motivation, and performance management.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Schedules, coordinates, directs and delegates work to Front Desk department associates.
• Manages the performance of Front Desk agents, coaching and counseling as deemed to be appropriate and conducts annual performance reviews.
• Trains new employees on compliance with company, hotel, and brand standards.
• Makes recommendations for disciplinary action of employees as appropriate.
• Maintains good working relationships and communications with all departments.
• Verifies accurate room status information is maintained and properly communicated according to the procedures established.
• Resolves guest complaints quickly, efficiently and courteously.
• Updates, maintains, monitors and prepares group information and requirements, including relaying the appropriate information to relevant departments.

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours
• Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

Benefits/Perks

• Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
• We offer an excellent travel discount program.
• Opportunity to grow, we promote from within

Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.