Front Desk Agent-Tempo by Hilton Del Mar Opening Soon

Excel Hotel Group; San Diego (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

Wellness resources

Company parties

Dental insurance

Job summary

Tempo by Hilton Del Mar invites you to join the opening team as a Front Desk Agent. You will check guests in and out quickly and courteously using the property management system, processing payments, and providing information and welcome service to guests and visitors.

Ideal candidates have 1–2 years of customer service experience, can stand for 8 hours, and possess basic computer skills, including email and hotel management software.

Qualifications

• 1–2 years of customer service experience.
• Ability to stand for 8 hours.
• Basic knowledge of computers and software including email, word processing, spreadsheet software and hotel management system.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, provides information on hotel services and room location, and answers phones promptly.
• Upsells rooms to maximize hotel revenue.
• Processes cash and credit card transactions accurately in line with policies and reports.
• Issues, controls and releases guest safe-deposit boxes.
• Communicates outstanding guest requests or issues to management for follow-up.

Skills

Customer service

Standing 8 hours

Basic computer skills

Tools

Hotel management system

Job description

Benefits:

• Opportunity for advancement
• 401(k)
• 401(k) matching
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• Company parties
• Dental insurance

Be part of something special from day one at Tempo by Hilton Del Mar—the first Tempo by Hilton on the West Coast! Join our opening team and help bring this exciting new Hilton brand to the Del Mar coast while enjoying medical, dental & vision insurance, 401(k), PTO, exclusive Hilton Team Member Travel Discounts, and fun team celebrations and parties. We’re building a supportive, energetic team where your hard work is appreciated, your growth matters, and you’ll have the opportunity to make your mark on a brand-new hotel from the very beginning!

Job Summary

The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
• Up-sells rooms whenever possible to maximize hotel revenue.
• Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.
• Issues, controls and releases guest safe-deposit boxes.
• Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours
• Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

Benefits/Perks

• Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
• We offer an excellent travel discount program.
• Opportunity to grow, we promote from within

Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.