Front Office Manager-Tempo by Hilton Del Mar Opening Soon

Excel Hotel Group; San Diego (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

Wellness resources

401(k)

401(k) matching

Company parties

Dental insurance

Employee discounts

Job summary

Excel Hotel Group is seeking a Front Desk Supervisor for a Tempo by Hilton Del Mar property on the West Coast. You will lead the Front Desk team, ensuring smooth daily operations and high guest satisfaction from check-in to check-out.

You will train staff on hotel standards, handle guest inquiries, coordinate with other departments, and support performance reviews to maintain service excellence at a newly opened hotel.

Qualifications

• 1-2 years of customer service experience.
• Ability to stand for 8 hours.
• Basic knowledge of computers including email, word processing, spreadsheets and hotel management system.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Schedules, coordinates, directs and delegates work to Front Desk department associates.
• Manages the performance of Front Desk agents, coaching and counseling as needed and conducts annual performance reviews.
• Trains new employees on compliance with company, hotel, and brand standards.
• Maintains good working relationships and communications with all departments.
• Verifies accurate room status information is maintained and properly communicated.
• Resolves guest complaints quickly, efficiently and courteously.
• Updates, maintains, monitors and prepares group information and requirements.

Skills

Customer service

People management

Computer literacy

Tools

Hotel management system

Job description

Benefits:

• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• 401(k)
• 401(k) matching
• Company parties
• Dental insurance
• Employee discounts

Be part of something special from day one at Tempo by Hilton Del Mar—the first Tempo by Hilton on the West Coast!

Join our opening team and help bring this exciting new Hilton brand to the Del Mar coast while enjoying medical, dental & vision insurance, 401(k), PTO, exclusive Hilton Team Member Travel Discounts, and fun team celebrations and parties. We’re building a supportive, energetic team where your hard work is appreciated, your growth matters, and you’ll have the opportunity to make your mark on a brand-new hotel from the very beginning!

Job Summary

Ensures the efficient and effective operation of the Front Desk department of the hotel. Guides and directs line staff to achieve established goals and objectives. Ensures total guest satisfaction through employee training, motivation, and performance management.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Schedules, coordinates, directs and delegates work to Front Desk department associates.
• Manages the performance of Front Desk agents, coaching and counseling as deemed to be appropriate and conducts annual performance reviews.
• Trains new employees on compliance with company, hotel, and brand standards.
• Makes recommendations for disciplinary action of employees as appropriate.
• Maintains good working relationships and communications with all departments.
• Verifies accurate room status information is maintained and properly communicated according to the procedures established.
• Resolves guest complaints quickly, efficiently and courteously.
• Updates, maintains, monitors and prepares group information and requirements, including relaying the appropriate information to relevant departments.

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours
• Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

Benefits/Perks

• Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
• We offer an excellent travel discount program.
• Opportunity to grow, we promote from within

Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.