Night Auditor- Tempo by Hilton Del Mar Opening Soon

Excel Hotel Group; San Diego (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, life, PTO, 401k with

Hilton Team Member Travel Discount

Grow with internal promotions

Job summary

Tempo by Hilton Del Mar is seeking a Front Desk/Guest Services associate to welcome guests, check them in and out quickly and courteously using the property management system, and handle payments according to hotel policies.

You will provide information on hotel services, assist with upselling rooms, and ensure guest satisfaction while adhering to established procedures for cash and card transactions and safety deposits.

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours.
• Basic computer skills including email, word processing, spreadsheet software and hotel management system.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
• Up-sells rooms whenever possible to maximize hotel revenue.
• Accurately processes all cash and credit card transactions in accordance with established procedures, including posting charges, completing cashier reports, preparing deposit, and counting/securing bank.
• Issues, controls and releases guest safe-deposit boxes.
• Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

Skills

Customer service

Tools

Hotel management system

Job description

Benefits:

• Free uniforms
• Opportunity for advancement
• Training & development
• Wellness resources
• Company parties
• Employee discounts

Be part of something special from day one at Tempo by Hilton Del Mar—the first Tempo by Hilton on the West Coast! Join our opening team and help bring this exciting new Hilton brand to the Del Mar coast while enjoying exclusive Hilton Team Member Travel Discountsa nd fun team celebrations and parties. We’re building a supportive, energetic team where your hard work is appreciated, your growth matters, and you’ll have the opportunity to make your mark on a brand-new hotel from the very beginning!

Job Summary

Checks guests in and out of the hotel quickly, efficiently and courteously using the property management system, processes all payments according to established hotel policies and requirements, provides information and customer service to guests and visitors of the hotel, and runs end-of-day reports.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
• Up-sells rooms whenever possible to maximize hotel revenue.
• Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.
• Issues, controls and releases guest safe-deposit boxes.
• Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours
• Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

Benefits/Perks

• Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
• We offer an excellent travel discount program.
• Opportunity to grow, we promote from within

Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.