Front Desk Lead: Intake & Scheduling

NYU Langone Health; New York (NY); On-site; USD 62,000 - 63,000; Full time

Job summary

NYU Langone Health is seeking a Secretary II-Intake/Scheduler for the Manhattan Multispecialty clinics. The role focuses on front-end administrative duties, welcoming patients, answering calls, scheduling appointments, and supporting onboarding for new staff.

The successful candidate will act as a lead in front desk operations, providing training and onboarding, while ensuring accurate intake, admission processes, and adherence to HIPAA guidelines.

Qualifications

• High School diploma required.
• Three years of relevant secretarial/clerical experience.
• Light, accurate keyboarding skills required.
• Excellent organizational, interpersonal and communications skills required.

Responsibilities

• Greet patients professionally in person and by phone.
• Schedule patient appointments and manage front-end operations.
• Assist in intake functions including registration, forms collection, updating information, and co-payment collection.
• Retrieve and update patient records to ensure availability of treatment information.
• Verify insurance information and collect information needed to schedule and bill for services.
• Maintain office inventory and equipment by anticipating supply needs and expediting supply orders.

Job description

NYU Langone Health is seeking a Secretary II-Intake/Scheduler for the Manhattan Multispecialty clinics. The role focuses on front-end administrative duties, welcoming patients, answering calls, scheduling appointments, and supporting onboarding for new staff.

The successful candidate will act as a lead in front desk operations, providing training and onboarding, while ensuring accurate intake, admission processes, and adherence to HIPAA guidelines.