Front Desk Lead & Hospitality Operations Coordinator

Claiborne-Senior-Living-9; Baton Rouge (LA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Double time pay on major holidays

Free employee meals

Referral bonus up to $1,000

Full-time benefits: medical, dental, V

Job summary

Claiborne Senior Living in Baton Rouge, LA seeks a dependable Lead Concierge to head front desk operations and uphold hospitality standards across the community. You will oversee reception, assist with onboarding, and coordinate with departments to ensure a smooth resident experience.

You’ll manage records, billing support, and communications, while delivering exceptional service to residents, families, and staff.

Qualifications

• High school diploma or equivalent
• 2+ years of customer service or administrative experience (senior living, healthcare, or hospitality preferred)
• Strong organizational skills and attention to detail
• Professional communication skills and a confident presence
• Proficiency in Microsoft Office and ability to learn new software systems (EHR/timekeeping systems a plus)
• Ability to multitask and manage competing priorities
• Positive, solution-oriented mindset

Responsibilities

• Lead front desk operations and set the standard for hospitality and professionalism
• Provide exceptional customer service to residents, guests, and staff
• Support administrative and documentation processes to ensure accuracy and timeliness
• Assist with onboarding coordination and serve as a liaison between departments
• Maintain organized systems for records, billing support, and community communication
• Support leadership with operational and clerical responsibilities
• Ensure a welcoming, efficient, and responsive front desk environment

Skills

Customer service experience

Administrative experience

Microsoft Office proficiency

Strong organizational skills

Professional communication

Multitasking ability

Detail-oriented

Education

High school diploma or equivalent

Tools

Microsoft Office

EHR/timekeeping systems

Job description

Claiborne Senior Living in Baton Rouge, LA seeks a dependable Lead Concierge to head front desk operations and uphold hospitality standards across the community. You will oversee reception, assist with onboarding, and coordinate with departments to ensure a smooth resident experience.

You’ll manage records, billing support, and communications, while delivering exceptional service to residents, families, and staff.