Lead Concierge

The Claiborne; Georgia; Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Double time pay on holidays

Free employee meals

Referral bonus up to $1000

Full benefits package

Job summary

Claiborne Senior Living seeks a dependable Lead Concierge to head front desk operations and support key administrative tasks across the community. You will foster hospitality, accuracy, and timely communications for residents, families, and staff.

The role emphasizes onboarding coordination, organization, and collaboration with leadership and support departments to maintain a welcoming environment and professional standards.

Qualifications

• High school diploma or equivalent.
• 2+ years of customer service or administrative experience.
• Experience in senior living, healthcare, or hospitality preferred.
• Proficiency in Microsoft Office and ability to learn new software systems (EHR/timekeeping systems a plus).

Responsibilities

• Lead front desk operations and set the standard for hospitality and professionalism.
• Provide exceptional customer service to residents, guests, and staff.
• Support administrative and documentation processes to ensure accuracy and timeliness.
• Assist with onboarding coordination and serve as a liaison between departments.
• Maintain organized systems for records, billing support, and community communication.
• Support leadership with operational and clerical responsibilities.
• Ensure a welcoming, efficient, and responsive front desk environment.

Skills

Customer service

Administrative support

Organizational skills

Professional communication

Education

High school diploma

Tools

Microsoft Office

EHR systems

Timekeeping software

Job description

Claiborne Senior Living is seeking a dependable and detail-oriented Lead Concierge to serve as the primary front desk leader while supporting key administrative functions within the community. This role combines hospitality, organization, and operational coordination to ensure a seamless experience for residents, families, team members, and new hires.

If you take ownership of processes, act with integrity, remain focused on details, and believe our culture matters, this leadership opportunity may be the perfect fit.

Why You’ll Love This Role

• Serve as the central point of connection for residents, families, and team members

• Play a key role in onboarding, communication, and community organization

• Partner closely with leadership and support departments

• Be part of a culture that values professionalism, accountability, and teamwork

What You’ll Do

• Lead front desk operations and set the standard for hospitality and professionalism

• Provide exceptional customer service to residents, guests, and staff

• Support administrative and documentation processes to ensure accuracy and timeliness

• Assist with onboarding coordination and serve as a liaison between departments

• Maintain organized systems for records, billing support, and community communication

• Support leadership with operational and clerical responsibilities

• Ensure a welcoming, efficient, and responsive front desk environment

What We’re Looking For

• High school diploma or equivalent

• 2+ years of customer service or administrative experience (senior living, healthcare, or hospitality preferred)

• Strong organizational skills and attention to detail

• Professional communication skills and a confident presence

• Proficiency in Microsoft Office and ability to learn new software systems (EHR/timekeeping systems a plus)

• Ability to multitask and manage competing priorities

• Positive, solution-oriented mindset

Benefits

• Double time pay on major holidays

• Free employee meals

• Up to $1,000 employee referral bonus (no limit)

• Full-time benefits include medical, dental, vision, PTO, life insurance, disability, and EAP

Claiborne Senior Living is an Equal Opportunity Employer and is committed to creating an inclusive workplace where all qualified individuals are considered without regard to legally protected characteristics.