Lead Concierge

The Claiborne at Hattiesburg; Baton Rouge (LA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Double time pay on major holidays

Free employee meals

Referral bonus up to $1,000

Full benefits include medical, dental,

vision, PTO, life insurance, and EAP

Job summary

Claiborne Senior Living seeks a dependable Lead Concierge to head front desk operations and support key administrative functions within the community. You will champion hospitality, coordinate onboarding, and act as a liaison across departments to ensure a seamless resident and family experience.

Ideal candidates bring 2+ years in customer service or admin, strong organizational skills, and proficiency in Microsoft Office; EHR/timekeeping familiarity is a plus.

Qualifications

• High school diploma or equivalent.
• 2+ years of customer service or administrative experience (senior living, healthcare, or hospitality preferred).
• Strong organizational skills and attention to detail.
• Professional communication skills and a confident presence.
• Proficiency in Microsoft Office and ability to learn new software systems (EHR/timekeeping systems a plus).
• Ability to multitask and manage competing priorities.
• Positive, solution-oriented mindset.

Responsibilities

• Lead front desk operations and set the standard for hospitality and professionalism.
• Provide exceptional customer service to residents, guests, and staff.
• Support administrative and documentation processes to ensure accuracy and timeliness.
• Assist with onboarding coordination and serve as a liaison between departments.
• Maintain organized systems for records, billing support, and community communication.
• Support leadership with operational and clerical responsibilities.
• Ensure a welcoming, efficient, and responsive front desk environment.

Skills

Customer service

Administrative support

MS Office

Onboarding coordination

Communication

Multitasking

Education

High school diploma or equivalent

Tools

EHR systems

Timekeeping systems

Microsoft Office

Job description

Claiborne Senior Living is seeking a dependable and detail-oriented Lead Concierge to serve as the primary front desk leader while supporting key administrative functions within the community. This role combines hospitality, organization, and operational coordination to ensure a seamless experience for residents, families, team members, and new hires.

If you take ownership of processes, act with integrity, remain focused on details, and believe our culture matters, this leadership opportunity may be the perfect fit.

Why You’ll Love This Role

• Serve as the central point of connection for residents, families, and team members

• Play a key role in onboarding, communication, and community organization

• Partner closely with leadership and support departments

• Be part of a culture that values professionalism, accountability, and teamwork

What You’ll Do

• Lead front desk operations and set the standard for hospitality and professionalism

• Provide exceptional customer service to residents, guests, and staff

• Support administrative and documentation processes to ensure accuracy and timeliness

• Assist with onboarding coordination and serve as a liaison between departments

• Maintain organized systems for records, billing support, and community communication

• Support leadership with operational and clerical responsibilities

• Ensure a welcoming, efficient, and responsive front desk environment

What We’re Looking For

• High school diploma or equivalent

• 2+ years of customer service or administrative experience (senior living, healthcare, or hospitality preferred)

• Strong organizational skills and attention to detail

• Professional communication skills and a confident presence

• Proficiency in Microsoft Office and ability to learn new software systems (EHR/timekeeping systems a plus)

• Ability to multitask and manage competing priorities

• Positive, solution-oriented mindset

Benefits

• Double time pay on major holidays

• Free employee meals

• Up to $1,000 employee referral bonus (no limit)

• Full-time benefits include medical, dental, vision, PTO, life insurance, disability, and EAP

Claiborne Senior Living is an Equal Opportunity Employer and is committed to creating an inclusive workplace where all qualified individuals are considered without regard to legally protected characteristics.