Lead Concierge

Claiborne-Senior-Living-9; Baton Rouge (LA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Double time pay on major holidays

Free employee meals

Referral bonus up to $1,000

Full-time benefits: medical, dental, V

Job summary

Claiborne Senior Living in Baton Rouge, LA seeks a dependable Lead Concierge to head front desk operations and uphold hospitality standards across the community. You will oversee reception, assist with onboarding, and coordinate with departments to ensure a smooth resident experience.

You’ll manage records, billing support, and communications, while delivering exceptional service to residents, families, and staff.

Qualifications

• High school diploma or equivalent
• 2+ years of customer service or administrative experience (senior living, healthcare, or hospitality preferred)
• Strong organizational skills and attention to detail
• Professional communication skills and a confident presence
• Proficiency in Microsoft Office and ability to learn new software systems (EHR/timekeeping systems a plus)
• Ability to multitask and manage competing priorities
• Positive, solution-oriented mindset

Responsibilities

• Lead front desk operations and set the standard for hospitality and professionalism
• Provide exceptional customer service to residents, guests, and staff
• Support administrative and documentation processes to ensure accuracy and timeliness
• Assist with onboarding coordination and serve as a liaison between departments
• Maintain organized systems for records, billing support, and community communication
• Support leadership with operational and clerical responsibilities
• Ensure a welcoming, efficient, and responsive front desk environment

Skills

Customer service experience

Administrative experience

Microsoft Office proficiency

Strong organizational skills

Professional communication

Multitasking ability

Detail-oriented

Education

High school diploma or equivalent

Tools

Microsoft Office

EHR/timekeeping systems

Job description

Claiborne Senior Living is seeking a dependable and detail-oriented Lead Concierge to serve as the primary front desk leader while supporting key administrative functions within the community. This role combines hospitality, organization, and operational coordination to ensure a seamless experience for residents, families, team members, and new hires.

If you take ownership of processes, act with integrity, remain focused on details, and believe our culture matters, this leadership opportunity may be the perfect fit.

Why You’ll Love This Role

• Serve as the central point of connection for residents, families, and team members

• Play a key role in onboarding, communication, and community organization

• Partner closely with leadership and support departments

• Be part of a culture that values professionalism, accountability, and teamwork

What You’ll Do

• Lead front desk operations and set the standard for hospitality and professionalism

• Provide exceptional customer service to residents, guests, and staff

• Support administrative and documentation processes to ensure accuracy and timeliness

• Assist with onboarding coordination and serve as a liaison between departments

• Maintain organized systems for records, billing support, and community communication

• Support leadership with operational and clerical responsibilities

• Ensure a welcoming, efficient, and responsive front desk environment

What We’re Looking For

• High school diploma or equivalent

• 2+ years of customer service or administrative experience (senior living, healthcare, or hospitality preferred)

• Strong organizational skills and attention to detail

• Professional communication skills and a confident presence

• Proficiency in Microsoft Office and ability to learn new software systems (EHR/timekeeping systems a plus)

• Ability to multitask and manage competing priorities

• Positive, solution-oriented mindset

Benefits

• Double time pay on major holidays

• Free employee meals

• Up to $1,000 employee referral bonus (no limit)

• Full-time benefits include medical, dental, vision, PTO, life insurance, disability, and EAP

Claiborne Senior Living is an Equal Opportunity Employer and is committed to creating an inclusive workplace where all qualified individuals are considered without regard to legally protected characteristics.