Front Desk Leader - Hospitality & Onboarding

The Claiborne; Georgia; Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Double time pay on holidays

Free employee meals

Referral bonus up to $1000

Full benefits package

Job summary

Claiborne Senior Living seeks a dependable Lead Concierge to head front desk operations and support key administrative tasks across the community. You will foster hospitality, accuracy, and timely communications for residents, families, and staff.

The role emphasizes onboarding coordination, organization, and collaboration with leadership and support departments to maintain a welcoming environment and professional standards.

Qualifications

• High school diploma or equivalent.
• 2+ years of customer service or administrative experience.
• Experience in senior living, healthcare, or hospitality preferred.
• Proficiency in Microsoft Office and ability to learn new software systems (EHR/timekeeping systems a plus).

Responsibilities

• Lead front desk operations and set the standard for hospitality and professionalism.
• Provide exceptional customer service to residents, guests, and staff.
• Support administrative and documentation processes to ensure accuracy and timeliness.
• Assist with onboarding coordination and serve as a liaison between departments.
• Maintain organized systems for records, billing support, and community communication.
• Support leadership with operational and clerical responsibilities.
• Ensure a welcoming, efficient, and responsive front desk environment.

Skills

Customer service

Administrative support

Organizational skills

Professional communication

Education

High school diploma

Tools

Microsoft Office

EHR systems

Timekeeping software

Job description

Claiborne Senior Living seeks a dependable Lead Concierge to head front desk operations and support key administrative tasks across the community. You will foster hospitality, accuracy, and timely communications for residents, families, and staff.

The role emphasizes onboarding coordination, organization, and collaboration with leadership and support departments to maintain a welcoming environment and professional standards.