Guest Experience Specialist - Part Time Front Desk

Omni Hotels & Resorts; Carlsbad (CA); On-site; USD 25,000 - 39,000; Part time

Job summary

Omni La Costa Resort & Spa in Carlsbad, CA, is seeking a part-time Front Desk Agent to deliver a five-star welcome and departure experience. You will greet guests, provide information about the resort and local area, and assist with upscale services during their stay.

You will also handle check-ins/check-outs, set up guest accounts, and collaborate with Concierge, Bell-Door, and Ideal Services teams to resolve requests and ensure guest satisfaction.

Qualifications

• Ability to clearly and pleasantly communicate in English with guests, management and co-workers.
• Ability to accurately and efficiently input information into computer systems.
• Ability to work cohesively with co-workers within and outside of your department.
• Ability to compute accurate mathematical calculations.
• Ability to think clearly, quickly and make concise decisions.
• Ability to prioritize, organize and follow up.
• Ability to stand for entire shift.
• Previous customer service experience.
• Previous hotel front desk experience is strongly preferred.
• Fluency in a foreign language is preferred.

Responsibilities

• Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures.
• Empathetically listen to guest inquiries and provide appropriate responses.
• Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.).
• Block rooms in the computer and follow through on designated requirements.
• Pre-register designated guests and prepare key packets.
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
• Maintain confidentiality of all guests and hotel information.
• Employ attention to detail to ensure security of guest room access.
• Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments.
• Maintain guest history files on all guests.
• Accommodate room changes expediently.
• Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction.
• Issue safe deposit boxes to guests and ensure security of key.
• Monitor, send and distribute guest faxes.
• Generate, print and distribute daily and weekly reports.
• Resolve discrepancies on the room status report with Housekeeping.
• Maintain complete knowledge of all hotel features/services, hours, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.

Skills

English communication

Computer data entry

Team collaboration

Math calculations

Decision making

Organizational skills

Stamina/standing

Customer service experience

Front desk experience preferred

Job description

Omni La Costa Resort & Spa in Carlsbad, CA, is seeking a part-time Front Desk Agent to deliver a five-star welcome and departure experience. You will greet guests, provide information about the resort and local area, and assist with upscale services during their stay.

You will also handle check-ins/check-outs, set up guest accounts, and collaborate with Concierge, Bell-Door, and Ideal Services teams to resolve requests and ensure guest satisfaction.