Front Desk Lead — Guest Services & Revenue Growth

HOMEWOOD SUITES - ST. AUGUSTINE/SAN SEBASTIAN; West Augustine (FL); On-site; USD 38,000 - 58,000; Full time

Job summary

HOMEWOOD SUITES - ST. AUGUSTINE/SAN SEBASTIAN in Florida seeks a Guest Service Associate for front desk operations, including greeting guests, checking in, and coordinating room assignments while upholding hospitality standards.

This role emphasizes selling hotel services, handling guest requests, and maintaining communication with management. Candidates should be service-oriented, with basic computer and communication skills, and the ability to work as part of a team.

Qualifications

• High school diploma or equivalent required.
• Experience in service, sales, telesales or guest relations preferred.
• Knowledge of front desk operations is a plus.

Responsibilities

• Greet and register guests, provide room assignments, and maintain privacy.
• Promote and sell hotel services and amenities.
• Encourage repeat business with future reservations and brand recommendations.
• Report guest issues and coordinate with management and other departments.
• Be familiar with PMS and ensure balances at shift end.

Skills

Computer literacy

Written and verbal English

Problem solving & conflict resolution

Education

High school diploma or equivalent

Job description

HOMEWOOD SUITES - ST. AUGUSTINE/SAN SEBASTIAN in Florida seeks a Guest Service Associate for front desk operations, including greeting guests, checking in, and coordinating room assignments while upholding hospitality standards.

This role emphasizes selling hotel services, handling guest requests, and maintaining communication with management. Candidates should be service-oriented, with basic computer and communication skills, and the ability to work as part of a team.