Front Desk Lead: Guest Experience & Training

Aimbridge Hospitality; Monterey Park (CA); On-site; USD 22,162 - 31,564; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

401k Retirement Plan

Job summary

A hospitality company is looking for a Front Desk Lead in Monterey Park, CA. This role requires exceptional customer service skills and the ability to multitask in a high-pressure environment. Responsibilities include greeting guests, training staff, and ensuring efficient Front Desk operations. Candidates should have a high school diploma and preferably experience in the hotel industry. Competitive benefits and a supportive team environment are offered.

Qualifications

• Experience in a hotel or related field preferred.
• Leadership experience is a plus.
• Must be able to handle high-pressure situations.

Responsibilities

• Greet and register guests with a friendly demeanor.
• Assist in training new Front Desk Agents.
• Maintain high standards of personal appearance and grooming.
• Handle guest inquiries courteously and efficiently.
• Ensure compliance with hotel standards and regulations.

Skills

Customer service orientation

Ability to multi-task

Detail-oriented

Effective communication

Problem-solving skills

Education

High School diploma or equivalent

College coursework in related field preferred

Job description

A hospitality company is looking for a Front Desk Lead in Monterey Park, CA. This role requires exceptional customer service skills and the ability to multitask in a high-pressure environment. Responsibilities include greeting guests, training staff, and ensuring efficient Front Desk operations. Candidates should have a high school diploma and preferably experience in the hotel industry. Competitive benefits and a supportive team environment are offered.